{"id":630,"date":"2023-11-29T14:39:53","date_gmt":"2023-11-29T12:39:53","guid":{"rendered":"https:\/\/ama-rentacar.ro\/?page_id=630"},"modified":"2023-11-29T20:46:30","modified_gmt":"2023-11-29T18:46:30","slug":"intrebari-frecvente","status":"publish","type":"page","link":"https:\/\/ama-rentacar.ro\/en\/intrebari-frecvente\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<style type=\"text\/css\"><\/style>\n<section class=\"kc-elm kc-css-3841890 kc_row\">\n<div class=\"kc-row-container  kc-container\">\n<div class=\"kc-wrap-columns\">\n<div class=\"kc-elm kc-css-403877 kc_col-sm-12 kc_column kc_col-sm-12\">\n<div class=\"kc-col-container\">\n<div class=\"kc-elm kc-css-4031108 kc-title-wrap\">\n<h2 class=\"kc_title\">Frequently asked questions<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"kc-elm kc-css-1548200 kc_row\">\n<div class=\"kc-row-container  kc-container\">\n<div class=\"kc-wrap-columns\">\n<div class=\"kc-elm kc-css-1965121 kc_col-sm-12 kc_column kc_col-sm-12\">\n<div class=\"kc-col-container\">\n<div class=\"kc-elm kc-css-351130 kc_accordion_wrapper\">\n<h3 class=\"kc-accordion-title\">Reservations<\/h3>\n<div class=\"kc-elm kc-css-3900749 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#cat-costa-inchirierea-unei-masini\" data-prevent=\"scroll\"><i class=\"\"><\/i> How much does it cost to rent a car?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-3781028 kc-raw-code\"><!DOCTYPE html><br \/>\n<html><br \/>\n<head><br \/>\n    <title>Rent a Car Information<\/title><br \/>\n<\/head><br \/>\n<body><\/p>\n<p>The price depends on several factors (manufacturer, class, category, length of holiday, demand and others), so we cannot give you a final answer.<\/p>\n<p>You can enter the necessary details on our website <a href=\"https:\/\/ama-rentacar.ro\/en\/\">www.ama-rentacar.ro<\/a> or you can talk to one of our agents.<\/p>\n<p>Contact us via <a href=\"https:\/\/wa.me\/40758557799\">WhatsApp message<\/a> or <a href=\"tel:+40758557799\">phone call at 0040758557799<\/a> to get a price estimate.<\/p>\n<p><\/body><br \/>\n<\/html>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-289670 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#cum-pot-confirma-o-rezervare-la-ama-rent-a-car\" data-prevent=\"scroll\"><i class=\"\"><\/i>  How can I confirm a reservation with AMA RENT A CAR?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-1462466 kc-raw-code\"><!DOCTYPE html><br \/>\n<html><br \/>\n<head><br \/>\n    <title>Rezervare Rent a Car<\/title><br \/>\n<\/head><br \/>\n<body><\/p>\n<p>You can do this online at <a href=\"https:\/\/ama-rentacar.ro\/en\/\">www.ama-rentacar.ro<\/a> or by <a href=\"https:\/\/wa.me\/40758557799\">WhatsApp message<\/a> or <a href=\"tel:+40758557799\">phone call at 0040758557799<\/a>directly with us.<\/p>\n<p>You can confirm a booking on the website where you find the best offer, but it is mandatory to read <a href=\"https:\/\/ama-rentacar.ro\/en\/terms-and-conditions\/\">Terms and Conditions<\/a>.<\/p>\n<p><\/body><br \/>\n<\/html>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-2110136 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#de-ce-documente-am-nevoie-pentru-a-inchiria-o-masina\" data-prevent=\"scroll\"><i class=\"\"><\/i> What documents do I need to rent a car?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-1938377 kc-raw-code\"><!DOCTYPE html><br \/>\n<html><br \/>\n<head><br \/>\n    <title>Rezervare Rent a Car<\/title><br \/>\n<\/head><br \/>\n<body><\/p>\n<p>You need an ID (ID card, passport), a national or international driving licence (if the issuer of the licence is outside the EU) and a debit card issued in your name (we accept Visa and Mastercard). We DO NOT accept cards belonging to spouses, relatives or anyone other than the person signing the rental agreement.<\/p>\n<p><\/body><br \/>\n<\/html>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-90979 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#pot-plati-in-numerar\" data-prevent=\"scroll\"><i class=\"\"><\/i> Can I pay cash?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-3888033 kc-raw-code\"><!DOCTYPE html><br \/>\n<html><br \/>\n<head><br \/>\n    <title>Rezervare Rent a Car<\/title><br \/>\n<\/head><br \/>\n<body><\/p>\n<p>Yes, you can also pay in cash.<\/p>\n<p><\/body><br \/>\n<\/html>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-3369829 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#pot-plati-cu-american-express\" data-prevent=\"scroll\"><i class=\"\"><\/i> Can I pay with American Express?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-3374837 kc-raw-code\"><!DOCTYPE html><br \/>\n<html><br \/>\n<head><br \/>\n    <title>Rezervare Rent a Car<\/title><br \/>\n<\/head><br \/>\n<body><\/p>\n<p>Unfortunately not, the only cards we accept are Visa\/Mastercard debit or credit cards.<\/p>\n<p><\/body><br \/>\n<\/html>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-2451870 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#daca-confirm-o-rezervare-pe-site-ul-ama-rent-a-car-este-obligatoriu-sa-platesc-in-avans\" data-prevent=\"scroll\"><i class=\"\"><\/i> If I confirm a reservation on the AMA RENT A CAR website, do I have to pay in advance?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-4014803 kc-raw-code\"><!DOCTYPE html><br \/>\n<html><br \/>\n<head><br \/>\n    <title>Rezervare Rent a Car<\/title><br \/>\n<\/head><br \/>\n<body><\/p>\n<p>No, it isn't. In the final stage, you must choose to pay on arrival. We do not give priority to prepaid reservations, so all reservations are secure.<\/p>\n<p><\/body><br \/>\n<\/html>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-3603146 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#ce-varsta-ar-trebui-sa-am-pentru-a-inchiria-o-masina-de-la-ama-rent-a-car\" data-prevent=\"scroll\"><i class=\"\"><\/i> How old should I be to rent a car from AMA RENT A CAR?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-1123606 kc-raw-code\"><!DOCTYPE html><br \/>\n<html><br \/>\n<head><br \/>\n    <title>Rezervare Rent a Car<\/title><br \/>\n<\/head><br \/>\n<body><\/p>\n<p>To qualify for a standard car rental, the main driver and additional drivers must be at least 23 years old and have a valid driving licence for at least 12 months.<br \/>\nIf the main driver or additional drivers are under 23 years of age (between 18 and 22 years) and have a valid driving licence of at least 12 months, they can rent a car if they pay the \"Young Driver\" fee of EUR 50. (Drivers over 23 years of age will not pay the \"Young Driver\" fee.)<\/p>\n<p><\/body><br \/>\n<\/html>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-824430 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#trebuie-sa-mi-prelungesc-perioada-de-inchiriere-a-masinii-ce-ar-trebui-sa-fac\" data-prevent=\"scroll\"><i class=\"\"><\/i> I need to extend my car rental period. What should I do?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-3255124 kc-raw-code\"><!DOCTYPE html><br \/>\n<html><br \/>\n<head><br \/>\n    <title>Prelungire \u00cenchiriere Ma\u0219in\u0103<\/title><\/p>\n<style>\n        .step {\n            margin-left: 20px;\n        }\n    <\/style>\n<p><\/head><br \/>\n<body><\/p>\n<p>To extend your car rental, please follow the steps below:<\/p>\n<p class=\"step\">- First, visit our website <a href=\"https:\/\/ama-rentacar.ro\/en\/\">WWW.AMA-RENTACAR.RO<\/a>, click on <strong>Manage Booking<\/strong> (Manage your reservation).<\/p>\n<p class=\"step\">- Enter your e-mail address and the booking number you received from us.<\/p>\n<p class=\"step\">- You will be able to access your reservation and change the car delivery date by adding days to the reservation period.<\/p>\n<p class=\"step\">- The price will be generated by the website and you will pay online by card using an online payment method.<\/p>\n<p>Please note that the extension will only be carried out and confirmed after you pay for it.<\/p>\n<p>SAU<\/p>\n<p>Contact us by phone or WhatsApp message at <a href=\"tel:+40758557799\">0040758557799<\/a> and a colleague will take over.<\/p>\n<p><\/body><br \/>\n<\/html>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-2980149 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#cati-soferi-suplimentari-pot-sa-adaug-la-contractul-meu\" data-prevent=\"scroll\"><i class=\"\"><\/i> How many additional drivers can I add to my contract?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-2420988 kc-raw-code\">\n<p>The first additional driver is free of charge, the second additional driver is charged a fee of 30 euro.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-2158566 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#daca-rezerv-o-masina-la-dumneavoastra-pot-primi-exact-masina-afisata-pe-site-daca-nu-de-ce\" data-prevent=\"scroll\"><i class=\"\"><\/i> If I book a car with you, can I get the exact car displayed on the website? If not, why not?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-3702450 kc-raw-code\">\n<p>Unfortunately, we cannot guarantee the model of the car. We guarantee the car category (another car with the same space\/specs), and if there is no car available in that category, we will offer you a free upgrade (a car in a higher, more expensive class). The reason for this is very simple. There can be many unforeseen situations, such as unexpected extensions, damage, periodic checks and so on. However, each customer can express their preference and we will do our best to allocate the requested car accordingly...<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-542256 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#care-este-politica-dumneavoastra-privind-combustibilul\" data-prevent=\"scroll\"><i class=\"\"><\/i> What is your fuel policy?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-2353749 kc-raw-code\">\n<p>When you rent a car from us, the tank contains a certain amount of fuel. We expect you to return the car with the same amount of fuel in the tank. Otherwise, you will pay a \u20ac15 fee and an amount equivalent to the difference in fuel. The rental price does NOT cover fuel costs.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-3675474 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#este-necesar-sa-furnizez-numarul-zborului-meu\" data-prevent=\"scroll\"><i class=\"\"><\/i> Do I need to provide my flight number?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-1663038 kc-raw-code\">\n<p>Yes, it is very useful to give us this information. However, we recommend that all our customers contact us by phone when they are at the airport, ready to be picked up, so that we can speed up the pick-up process.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-897190 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#am-un-voucher-de-reducere-de-la-ama-rent-a-car-cum-il-pot-folosi\" data-prevent=\"scroll\"><i class=\"\"><\/i> I have a discount voucher from AMA RENT A CAR. How can I use it?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-324819 kc-raw-code\">\n<p>Please contact the reservations department, which will make you a price offer, taking into account the voucher. If you prefer to confirm your booking on site, please use the 'Pay On Arrival' option and present your discount voucher at the desk. My colleagues will apply the discount for you. Please note that a discount voucher can only be used for a new booking. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-2621636 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#am-un-voucher-de-reducere-cand-expira\" data-prevent=\"scroll\"><i class=\"\"><\/i> I have a discount voucher. When does it expire?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-1178364 kc-raw-code\">\n<p>Our credit vouchers have no expiry date.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-1134797 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#pot-conduce-masina-peste-granita\" data-prevent=\"scroll\"><i class=\"\"><\/i>  Can I drive my car across the border?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-1053481 kc-raw-code\">\n<p>We allow you to cross the border into certain countries, but you need our written consent and a power of attorney issued by us to do so.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-2904656 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#pot-fuma-in-masina\" data-prevent=\"scroll\"><i class=\"\"><\/i> Can I smoke in the car?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-3353773 kc-raw-code\">\n<p>No. Our policy strictly forbids smoking in any of our machines. If you break this rule, you will pay a penalty fee of \u20ac100.<br \/>\n* This policy only applies to returns made at least one day in advance (24h).\n<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"kc-elm kc-css-1565672 kc_row\">\n<div class=\"kc-row-container  kc-container\">\n<div class=\"kc-wrap-columns\">\n<div class=\"kc-elm kc-css-2110461 kc_col-sm-12 kc_column kc_col-sm-12\">\n<div class=\"kc-col-container\">\n<div class=\"kc-elm kc-css-1582581 kc_accordion_wrapper\">\n<h3 class=\"kc-accordion-title\">Customer Services<\/h3>\n<div class=\"kc-elm kc-css-3564934 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#cum-pot-contacta-departamentul-de-rezervari-sau-departamentul-de-asistenta-clienti\" data-prevent=\"scroll\"><i class=\"\"><\/i> How can I contact the Reservations Department or the Customer Service Department?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-1304400 kc-raw-code\"><!DOCTYPE html><br \/>\n<html><br \/>\n<head><br \/>\n    <title>Contact Departamentul de Rezerv\u0103ri<\/title><\/p>\n<style>\n        .contact-info {\n            margin-left: 20px;\n        }\n    <\/style>\n<p><\/head><br \/>\n<body><\/p>\n<p>The Reservations Department can be contacted Monday to Friday from 7:30 to 22:00 (CET), Saturday to Sunday from 07:30 to 20:00 (CET):<\/p>\n<p class=\"contact-info\">- Phone Romania: <a href=\"tel:+40758557799\">+40758557799<\/a><\/p>\n<p class=\"contact-info\">- Email address: <a href=\"mailto:contact@ama-rentacar.ro\">contact@ama-rentacar.ro<\/a><\/p>\n<p>The phone number is a normal toll number and can be called from any network.<\/p>\n<p><\/body><br \/>\n<\/html>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-3626942 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#doresc-sa-depun-o-plangere-legata-de-serviciile-dumneavoastra-cum-pot-face-acest-lucru\" data-prevent=\"scroll\"><i class=\"\"><\/i>  I wish to lodge a complaint about your services. How can I do this?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-954649 kc-raw-code\"><!DOCTYPE html><br \/>\n<html><br \/>\n<head><br \/>\n    <title>Contact pentru Reclama\u021bii<\/title><br \/>\n<\/head><br \/>\n<body><\/p>\n<p>Please use the following e-mail address <a href=\"mailto:contact@ama-rentacar.ro\">contact@ama-rentacar.ro<\/a> to send us your complaint, and one of our colleagues will check, analyse the situation and send you a response with a solution within a day.<\/p>\n<p><\/body><br \/>\n<\/html>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-990451 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#zborul-meu-are-intarziere-ce-ar-trebui-sa-fac\" data-prevent=\"scroll\"><i class=\"\"><\/i> My flight is delayed, what should I do?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-103614 kc-raw-code\">\n<p>No problem, all you need to do is inform our Customer Service Department at <a href=\"tel:+40758557799\">0040758557799<\/a> about your delay and we will do our best to keep your car reserved until you arrive. We can discuss further details over the phone.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-2861546 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#am-returnat-masina-cu-mai-mult-combustibil-in-rezervor-cum-imi-voi-recupera-banii\" data-prevent=\"scroll\"><i class=\"\"><\/i> I returned the car with more fuel in the tank. How will I get my money back?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-494188 kc-raw-code\">\n<p>You will automatically receive a discount voucher for the extra fuel.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-1785560 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#am-returnat-masina-mai-devreme-cum-imi-voi-recupera-banii\" data-prevent=\"scroll\"><i class=\"\"><\/i> I returned the car early. How will I get my money back?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-3821316 kc-raw-code\">\n<p>A discount voucher will be issued to you for a value equivalent to the value of the additional unused services, but limited to a maximum of three days. This voucher has no expiry date.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-424878 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#am-intarziat-cu-returnarea-masinii-e-vreo-problema\" data-prevent=\"scroll\"><i class=\"\"><\/i> I'm late returning the car, is there a problem?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-1427536 kc-raw-code\">\n<p>We allow an extra 2 hours for the return of your rental car, so even if you are a little late, it's no problem. If you are more than that late, you will be charged for a full extra day with all the services you add.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"kc-elm kc-css-2324755 kc_row\">\n<div class=\"kc-row-container  kc-container\">\n<div class=\"kc-wrap-columns\">\n<div class=\"kc-elm kc-css-730079 kc_col-sm-12 kc_column kc_col-sm-12\">\n<div class=\"kc-col-container\">\n<div class=\"kc-elm kc-css-4004814 kc_accordion_wrapper\">\n<h3 class=\"kc-accordion-title\">Rental locations and vehicles<\/h3>\n<div class=\"kc-elm kc-css-1589014 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#cate-locatii-aveti-si-unde-sunt-situate\" data-prevent=\"scroll\"><i class=\"\"><\/i> How many locations do you have and where are they located?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-1605292 kc-raw-code\">\n<p>AMA RENT A CAR has 2 locations . In Romania, we have offices in Bucharest-Otopeni and Iasi. .<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-4210008 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#pot-sa-preiau-masina-dintr-o-locatie-si-sa-o-predau-intr-o-alta-locatie\" data-prevent=\"scroll\"><i class=\"\"><\/i> Can I pick up the car from one location and drop it off at another location?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-1536156 kc-raw-code\">\n<p>Yes, One Way service is available between offices in cities in the same country where you rented the car. The price of this service depends on the distance between the offices, and prices can be viewed directly on the website when you make your reservation or via <a href=\"tel:+40758557799\">WhatsApp call\/message to 0040758557799<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-1371570 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#care-este-orarul-dumneavoastra-de-functionare\" data-prevent=\"scroll\"><i class=\"\"><\/i> What are your opening hours?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-4164665 kc-raw-code\">\n<p>We are open 24 hours a day, 7 days a week. We advise you to look at your voucher, usually charges are levied for services between 22:00 and 6:00.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"kc-elm kc-css-3191097 kc_row\">\n<div class=\"kc-row-container  kc-container\">\n<div class=\"kc-wrap-columns\">\n<div class=\"kc-elm kc-css-1410669 kc_col-sm-12 kc_column kc_col-sm-12\">\n<div class=\"kc-col-container\">\n<div class=\"kc-elm kc-css-2373172 kc_accordion_wrapper\">\n<h3 class=\"kc-accordion-title\">Complaints and damages<\/h3>\n<div class=\"kc-elm kc-css-4311948 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#am-avut-un-accident-cu-una-dintre-masinile-dumneavoastra-ce-ar-trebui-sa-fac\" data-prevent=\"scroll\"><i class=\"\"><\/i> We had an accident with one of your cars. What should I do?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-3548250 kc-raw-code\">\n<p>First, it is mandatory to call the Customer Service Department to report the accident and request assistance at the following number <a href=\"tel:+40758557799\">0040758557799<\/a>. The agents will tell you what documents you need to obtain, after which we will decide together whether or not to change the car, depending on the damage. If the car needs to be replaced, you will be informed of any further details.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-802721 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#am-pierdut-cheile-masinii-ce-fac\" data-prevent=\"scroll\"><i class=\"\"><\/i> I lost my car keys. What do I do?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-1093671 kc-raw-code\">\n<p>You should call our customer service department immediately. One of our agents will arrange a key replacement as soon as possible and you will pay a fee.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-215558 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#trebuie-sa-spal-masina-inainte-de-a-o-returna\" data-prevent=\"scroll\"><i class=\"\"><\/i> Do I have to wash the car before returning it?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-1028491 kc-raw-code\">\n<p>When the car is picked up, it will be cleaned and sanitised inside and out. On return, there is no car wash fee, nor is it necessary to clean it as this fee is included in the booking price.<\/p>\n<p>An exception to this rule is cars that come with excessive dirt (litter, excess mud, dirty\/clean\/soiled upholstery). In this case, different fees are charged as stipulated in the car handover form, which you will have access to when you take over the car and sign the contract.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-2466939 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#ce-nu-include-asigurarea-casco\" data-prevent=\"scroll\"><i class=\"\"><\/i> What is NOT included in the Helmet Insurance?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-2626969 kc-raw-code\">\n<p>- Does not cover loss of keys;<\/p>\n<p>- Does not cover damage to tyres and rims;<\/p>\n<p>- Does not cover the inside of the car;<\/p>\n<p>- It does not cover damage to the car in the event of total damage at the fault of the renter;<\/p>\n<p>- It does not cover any damage if the renter has driven under the influence of alcohol or prohibited substances;<\/p>\n<p>- Does not cover loss or damage to the child car seat (if rented);<\/p>\n<p>- It does not cover engine failure and damage in case of negligence;<\/p>\n<p>- It does not cover car theft if you left your keys in the car;<\/p>\n<p>- It does not cover road fines or bridge tolls;<\/p>\n<p>- It does not cover fuelling the car with the wrong fuel;<\/p>\n<p>- It does not cover loss or destruction of personal property;<\/p>\n<p>- It does not cover any damage if the car is driven by someone other than those mentioned in the rental contract;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-4162029 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#ce-include-pretul-inchirierii-autoturismului-de-care-ama-rent-a-car\" data-prevent=\"scroll\"><i class=\"\"><\/i> What does AMA RENT A CAR's car rental price include?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-3599007 kc-raw-code\">\n<p>- Unlimited km if the rental period is longer than 3 days;<\/p>\n<p>- VAT;<\/p>\n<p>- Includes comprehensive insurance, only if, in case of damage, the renter provides AMA RENT A CAR with all necessary documentation:<\/p>\n<ol>\n<li>repair permit - is obtained from the nearest police station to the scene of the accident with no casualties;<\/li>\n<li>the amicable accident report;<\/li>\n<li>identification documents of the other road user involved in the accident;<\/li>\n<li>insurance photo of the other car involved in the accident;<\/li>\n<\/ol>\n<p>- Spare car, in case of an accident not caused by the fault of the tenant;<\/p>\n<p>- Free cancellation fee;<\/p>\n<p>- Free transport to and from AMA Rent A Car - Airport;<\/p>\n<p>- One additional driver\/ additional free of charge;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"kc-elm kc-css-745710 kc_row\">\n<div class=\"kc-row-container  kc-container\">\n<div class=\"kc-wrap-columns\">\n<div class=\"kc-elm kc-css-2320667 kc_col-sm-12 kc_column kc_col-sm-12\">\n<div class=\"kc-col-container\">\n<div class=\"kc-elm kc-css-3323634 kc_accordion_wrapper\">\n<h3 class=\"kc-accordion-title\">Invoices and reimbursements<\/h3>\n<div class=\"kc-elm kc-css-131189 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#pot-obtine-o-factura-pentru-serviciile-dumneavoastra\" data-prevent=\"scroll\"><i class=\"\"><\/i> Can I get an invoice for your services?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-3010355 kc-raw-code\">\n<p>Of course, when you pick it up, you will be asked how you prefer your invoice to be issued: in your name or in the name of a company, and the next day you will receive it by e-mail. If you do not receive your invoice by the next day, please contact the Customer Service Department at <a href=\"tel:+40758557799\">0040758557799<\/a>and the agents there will sort it out.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-2748706 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#am-primit-factura-dar-datele-nu-sunt-corecte-ce-ar-trebui-sa-fac\" data-prevent=\"scroll\"><i class=\"\"><\/i> I received the invoice but the data is not correct. What should I do?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-1469524 kc-raw-code\">\n<p>Please contact the Customer Service Department at <a href=\"tel:+40758557799\">0040758557799<\/a>, which will send you an updated invoice as soon as possible.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-3259774 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#am-platit-in-avans-pentru-o-rezervare-viitoare-dar-acum-trebuie-sa-o-anulez-cand-imi-pot-primi-banii-inapoi\" data-prevent=\"scroll\"><i class=\"\"><\/i> I paid in advance for an upcoming reservation, but now I have to cancel it. When can I get my money back?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-923547 kc-raw-code\">\n<p>- If you cancel your booking more than 24 hours before the pick-up date, you are eligible for a full refund, which will be processed within 5-7 days, MINUS 20 euros representing bank charges and logistic fees.<\/p>\n<p>- If you cancel your reservation less than 24 hours before the pick-up date, your only option is to receive a discount voucher for the full amount, which can be used at any AMA RENT A CAR office at any time.<\/p>\n<p>- If the CLIENT wishes to cancel a booking and block the amount paid in advance for a subsequent booking, we will issue a credit voucher for the full amount. All cancellations will be notified by e-mail to <a href=\"mailto:CONTACT@AMA-RENTACAR.RO\">CONTACT@AMA-RENTACAR.RO<\/a> or by clicking on the \"Cancel\" option in the \"Manage Booking\" email received by the CLIENT.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"kc-elm kc-css-3913244 kc_row\">\n<div class=\"kc-row-container  kc-container\">\n<div class=\"kc-wrap-columns\">\n<div class=\"kc-elm kc-css-753697 kc_col-sm-12 kc_column kc_col-sm-12\">\n<div class=\"kc-col-container\">\n<div class=\"kc-elm kc-css-176784 kc_accordion_wrapper\">\n<h3 class=\"kc-accordion-title\">Doubts about lost property<\/h3>\n<div class=\"kc-elm kc-css-561760 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#ce-ar-trebui-sa-fac-daca-am-uitat-un-obiect-in-vehicul\" data-prevent=\"scroll\"><i class=\"\"><\/i> What should I do if I forgot an object in the vehicle?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-4216372 kc-raw-code\">\n<p>If you have left a personal item in your rental vehicle, you can send an e-mail, providing a description of the item, your contact number and the rental period. The customer service department can be contacted at the following e-mail address: <a href=\"mailto:CONTACT@AMA-RENTACAR.RO\">CONTACT@AMA-RENTACAR.RO<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-2124308 kc_accordion_section group\">\n<h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#cum-pot-recupera-acel-obiect\" data-prevent=\"scroll\"><i class=\"\"><\/i> How can I retrieve that object?<\/a><\/h3>\n<div class=\"kc_accordion_content ui-accordion-content kc_clearfix\">\n<div class=\"kc-panel-body\">\n<div class=\"kc-elm kc-css-1865006 kc-raw-code\">\n<p>To recover a lost item, once you have confirmation that it has been found, you can pick up the item from the office where you dropped it off, send a family member or friend who is properly identified, or hire a courier service to pick up the item.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>\u00centreb\u0103ri frecvente Rezerv\u0103ri C\u00e2t cost\u0103 \u00eenchirierea unei ma\u0219ini? Rent a Car Information Pre\u021bul depinde de mai mul\u021bi factori (produc\u0103tor, clasa, categoria, durata vacan\u021bei, cererea \u0219i altele), astfel c\u0103 nu v\u0103 putem da un r\u0103spuns final. Pute\u021bi introduce detaliile necesare pe site-ul nostru www.ama-rentacar.ro sau pute\u021bi sta de vorb\u0103 cu unul dintre agen\u021bii no\u0219tri. Contacta\u021bi-ne prin [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-630","page","type-page","status-publish","hentry","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u00centreb\u0103ri frecvente - Inchirieri masini | Rent a car | Car rental<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ama-rentacar.ro\/en\/intrebari-frecvente\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00centreb\u0103ri frecvente\" \/>\n<meta property=\"og:description\" content=\"\u00centreb\u0103ri frecvente Rezerv\u0103ri C\u00e2t cost\u0103 \u00eenchirierea unei ma\u0219ini? Rent a Car Information Pre\u021bul depinde de mai mul\u021bi factori (produc\u0103tor, clasa, categoria, durata vacan\u021bei, cererea \u0219i altele), astfel c\u0103 nu v\u0103 putem da un r\u0103spuns final. Pute\u021bi introduce detaliile necesare pe site-ul nostru www.ama-rentacar.ro sau pute\u021bi sta de vorb\u0103 cu unul dintre agen\u021bii no\u0219tri. 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