Terms and Conditions of car rental in Romania - AMA Rent A Car
1.3.d Invoicing
1.8 h. Final cost. Centralised fees and charges
1. GENERAL INFORMATION
Vehicle Supplier si al serviciilor de inchiriere operate pe teritoriul României AMA RENT A CAR este: AMURO RENT S.R.L., cu sediul în Șoseaua Voinești 48K, loc. Iași, jud. Iași, C.U.I. RO 39391508, Reg. Com. J22/1342/2018, Cod CAEN 7711, telefon 0758 55 77 99, e-mail contact@ama-rentacar.ro, denumită în cele ce urmează „furnizorul de servicii” sau „AMA Rent A Car”.
Este posibil ca rezervarea dvs. sa fi fost facuta printr-un intermediar (e.g. site rezervari, agentie de turism sau printr-o companie).
The holder of the rental contract is the signatory of the rental contract who directly and explicitly assumes the rental conditions.
The rental agreement/contract documents include the following :
contractul de inchiriere, fisele (rapoartele) de constatare ale starii Autovehiculului la predare/returnare, alte anexe, dupa caz termeni si conditii de inchiriere auto in Romania (conditii specifice locale)
termeni si conditii generale de inchiriere Ama
termenii politicii de confidentialitate
Rental terms and conditions (local and general terms and conditions, together referred to as Terms of Service) are available on the AMA Rent A Car website.
www.ama-rentacar.ro and at the pick-up points (on tablet or/and printed on request) and are sent via link or on durable media (on request) to the e-mail address you indicated at the time of booking or at the time of concluding the rental contract. At your request, the brochure - Terms and conditions of car rental in Romania (specific local conditions) is made available to you free of charge. In the contractual relationship with you, the conditions of service provision published on the AMA Rent A Car website in the version valid at the time of your rental are directly applicable.
IT IS IMPORTANT TO READ THE RENTAL TERMS AND CONDITIONS because they contain important information about your rental, products, equipment, insurance and additional protection services, your rights and responsibilities, concrete guidelines for specific situations, fees, charges, damages and the limits of your financial liability.
By signing the rental agreement, the terms and conditions of the rental (the terms and conditions of service provision) become an integral part of the rental agreement.
Please ask the rental agent for any necessary clarification before signing the rental agreement. It is important for you to understand the terms and conditions of the rental, and it is important for us that you are informed, because the responsibility of using the vehicle as a good owner and returning it to you in the same condition in which it was made available to you is yours (except for normal wear and tear).
Please read the terms and conditions of the privacy policy available on the AMA Rent A Car website, i.e. the Privacy Notice.
The rental agreement is signed by you in holographic, electronic or paper form. You agree that in your contractual relationship with the service provider you may use both a holographic signature on paper and an electronic signature and that the latter has the same legal effect as a holographic signature on paper. You have been informed and understand that the data relating to the electronic signature and the documents signed in this way will be stored in a secure manner and will only be used for the purpose of processing them for the provision of the rental services.
AMA RENT A CAR / CORPORATE CUSTOMERS: you acknowledge and understand that the rental terms and conditions valid on the date you present yourself for pick-up of a Vehicle apply to you, even if you are a signatory to a master rental agreement and may not be required to sign a specific rental agreement or if rental services are provided on a corporate basis.
IMPORTANT!
All the vehicles in the AMA Rent A Car fleet have : compulsory third party liability policy (RCA), vignette for the use of national roads and are equipped with winter tyres from 01 November to 31 March, without paying an additional fee. Additional insurance and/or protection services can be contracted separately.
Payment of any other mandatory fees or charges (Fetesti Cernavoda bridge crossing fee, parking fees, any other mandatory fees or charges) is your responsibility. The service provider will charge in addition to the fee/tariff and/or fine not paid and applied by the competent authorities and the administrative fee of 25 Euro.
Smoking in Ama Rent A Car vehicles is NOT allowed. You are responsible for paying a fee (penalty) of EUR 100 if the vehicle is delivered with residues and/or specific odour.
Transporting animals in an Ama Rent A Car: Permitted, free of charge, only if they are placed in special transport crates. However, you will be liable for any visible damage to the upholstery/interior of the vehicle and/or professional cleaning costs incurred as a result of transporting your animals.
Driving/relocating the vehicle outside the borders of Romania: It is not allowed to drive/relocate the vehicle outside the Romanian borders without a written authorization transmitted in electronic format from Ama Rent A Car and payment of the corresponding supplements.
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Additional driver(s): permis(i), sub conditia prezentarii documentelor solicitate si a platii suplimentului corespunzator. Titularul contractului trebuie sa se asigure ca fiecare sofer aditional mentionat in contractul de inchiriere, cât si fiecare pasager transportat in
autovehicul, respecta termenii si conditiile de inchiriere.
Young/beginner/senior driver: charge supplements and/or restrict access to certain groups of vehicles depending on the experience and age of the driver.
Optional equipment: provided on request, subject to availability and payment of the appropriate charges.
Additional options: special services provided on request, subject to the availability of the service and payment of the appropriate tariffs or supplements.
Additional protection services : reduce your financial responsibility for damages to the vehicle in specific cases (traffic accident, theft, windscreen damage) up to a certain amount (Romanian
"fransiza" /English
"excess." Read carefully the terms and conditions applicable if they are included in the rental rate or if you have opted for them with the payment of the corresponding fee. Pay special attention to the situations of exclusion and inapplicability of the insurance/supplementary protection service.
Administrative fees: fees charged by AMA Rent A Car representing the cost of administrative procedures (processing fines, damage files, etc.)
Your financial responsibility: all attributable damage, if the vehicle (including accessories and equipment) is not returned in the same condition in which it was entrusted to you (except for normal wear and tear), in particular those suffered by the vehicle, up to the market value of the vehicle, to which may be added, as appropriate, the costs of transport and immobilisation of the vehicle and/or loss of use as well as any other charges, fees, penalties and/or compensation, including traffic/parking fines/special road and bridge user charges mentioned in the contract.
T.V.A.: the tariffs, fees and/or supplements indicated in the specific local conditions, booking and/or in the
the rental contract include value added tax, valid according to the law. The standard VAT rate is 19%.
Special offers, discounts, promotions: If you are the beneficiary of any special offers, discounts or promotions, these will be applicable in relation to you, subject to compliance with the applicable special rules.
Reasonable use : Serviciile si tarifele noastre presupun utilizarea corecta, prudenta si rezonabila a Vehiculelor si accesoriilor incredintate catre dvs. Închirierile AMA Rent A Car includ kilometri nelimitați, fără limită zilnică, de weekend sau lunară și fără taxă de depășire. Ne rezervăm dreptul de a refuza închirierea doar în caz de utilizare abuzivă, deteriorări peste uzura normală, comportament inacceptabil sau obligații de plată restante.
Info COVID-19: The safety of customers and staff is of major importance to us. On the Ama Rent A Car website you will find the latest information about specific safety measures for customers and employees. If you need to return your rented car, but have been advised to self-restrain or if you have tested positive for COVID-19 please contact the rental location or write to
contact@ama-rentacar.ro cat as soon as possible. Please make sure that the rented car is parked in a safe, designated place where no fines will be applied. The rental contract remains open until the vehicle is returned to one of our rental stations. If you choose to have the vehicle picked up by an Ama Rent A Car representative, the vehicle will be quarantined for the required period of time (14 days from the date of the email), then collected and inspected by an Ama Rent A Car representative. Pick-up fees will apply for locations where there are no Ama Rent A Car offices.
Information, contact, referrals:
During the rental period please contact us at tel.
+40 758557799 (roadside assistance), number available 24/7 on events where you have an obligation to inform us according to the contract documents. We are also at your disposal at tel.
+40 758557799 (sediu central) in intervalul orar 09:00 am – 17:00 p.m., de Luni pâna Vineri pentru orice situatie sau intrebare legata de inchirierea dvs.
Pentru orice sesizare pe care o aveti dupa predarea Autovehiculului va rugam sa va adresati la
contact@ama-rentacar.ro. Daca raspunsul nostru nu este satisfacator va puteti adresa organismelor de conciliere independente sau instantelor judecatoresti din Bucuresti, Romania.
Pentru exercitarea unui drept sau orice sesizare in legatura cu datele dvs. personale va puteti adresa responsabilului cu protectia datelor la telefon:
+40 758557799 ; E-mail:
contact@ama-rentacar.ro or by a written request sent to our office. For other complaints regarding your rental and which fall within the competence of the respective institution you can contact:
Authority National Consumer Protection Authority (
www.anpc.ro ; E-mail:
cabinet@anpc.ro ; Consumer phone: +40 21 9551).
1.1. Conditions for renting and driving a Motor Vehicle (contract holder and additional drivers)
Contract holder.
To rent a car, even if you are the beneficiary of a reservation, you must present to the rental agent, in original, the following documents issued in your name, as it is mentioned in your identity card:
identity card (ID card or passport);
valid driving licence on the date of hire, corresponding to the car group of the vehicle requested and whose expiry date is greater than or equal to the estimated date of handover of the vehicle;
Pentru închirierea și conducerea unui autovehicul AMA Rent A Car, vârsta minimă este de 21 de ani, iar permisul de conducere trebuie să fie valabil de minimum 12 luni.
A valid driver's license at the time of rental means:
national permit , if you hold a driving licence issued by the authorities of EU member states, of states that are signatories to the Vienna Convention on Road Traffic or of states with which Romania has concluded a treaty on the mutual recognition of driving licences;
national driving licence and international driving licence if: you hold a national driving licence issued by the authorities of a country which is not a member of the EU and not a member of the Vienna Convention on Road Traffic or with which Romania has not concluded a treaty on the mutual recognition of driving licences or if your driving licence is not written in Latin characters (Arabic, Russian, Hebrew or Japanese characters).
IMPORTANT!
Not acceptable: copy of driving licence, replacement proof of driving licence with right to drive or expired driving licence.
Check prior to presentation at the rental office:
whether you require an international driving licence to drive in Romania, including by asking questions to our reservations department
if the name on the identity card is the same as the name on the driving licence (changing your name after obtaining your driving licence is a common occurrence and in such a case make sure you have had your licence exchanged);
A bank card is not required for the rental.
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You are responsible for presenting valid identification and a valid driving licence. Persons under 21 cannot rent or drive the vehicle.
Additional drivers:
You can add one or more of the following to your rental agreement
May many additional drivers, if you pay the appropriate supplement and the additional driver personally presents the rental agent with his/her ID and valid driver's license. After the contract has been concluded, you can add additional drivers only after the vehicle has been checked by an Ama Rent A Car agent for any damage caused during the rental.
Additional driver fee: The first additional driver is free. A fixed fee of EUR 30 is charged once for the entire rental for each additional driver from the second onwards. The total number of additional drivers is limited to 4.
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IMPORTANT!
Only the contract holder and the additional drivers indicated in the rental contract are authorised to drive the vehicle. If we find that you have allowed an unauthorized person to drive the vehicle, you will pay a penalty equal to the additional driver fee for the entire rental period plus any applicable surcharges based on age and driving experience. In the event of damage to the vehicle and/or damage to a third party* caused by an unauthorised driver, any additional insurance and protection services taken out are inapplicable. You will be held financially liable for all attributable damage as well as any damage caused to a third party*.(* The driver of the vehicle is not considered to be a third party.)
Age and driving experience requirements
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| AVAILABLE CAR GROUPS | AGE ON THE RENTAL DATE | LICENCE HELD FOR | SURCHARGE |
|---|
| Toate grupele | 21–25 years | At least 1 year | EUR 7/day, maximum 10 chargeable days |
| Toate grupele | 26–70 years | At least 1 year | No surcharge |
| Toate grupele | Over 70 years | At least 1 year | EUR 7/day, maximum 10 chargeable days |
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Persons under 21 cannot rent or drive the vehicle. The driving licence must have been valid for at least 12 months.
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Commercial terms confirmed for 2026
- €0 deposit, with no exceptions; no credit card is required.
- Unlimited mileage, with no limits or excess-mileage fees.
- Airport delivery and collection are free of charge.
- The minimum rental age is 21.
1.2. €0 deposit and credit card
AMA Rent A Car applies a €0 deposit, with no exceptions.
No credit card is required. No deposit or pre-authorisation is requested, and no amount is blocked as security.
The rental can be paid using the accepted payment methods described in section 1.3.
1.3 Means of payment on return of the Vehicle
The final rental cost is paid using the accepted payment method chosen by the customer. Card payment is optional; no deposit, security deposit or pre-authorisation is required and no funds are blocked.
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1.3.a. Payment by card
You can pay the rental fee with a bank card accepted by AMA Rent A Car.
CARDS ACCEPTED :
Visa, Mastercard.
NU SE ACCEPTA: Maestro (debit), , carduri preplatite – chiar daca poarta logo-ul Visa sau Master Card, carduri American Express
Travellers Cheque, Revolut debit card, ori orice alt card care nu este mentionat mai sus.
1.3.b Cash payment
You can pay the rental fee in cash at the end of the rental period. Cash payment can be made in RON, according to the law.
1.3.c. Payment by voucher
Puteti plati contravaloarea inchirierii utilizând un voucher emis de catre un intermediar (agentie de turism, broker) sau un voucher emis la momentul rezervarii autovehiculului, daca ati optat pentru plata online sau in avans a costului estimat al inchirierii. Veti prezenta voucherul dvs. la intocmirea contractului de inchiriere/preluarea autovehicului. Platile cu vouchere a caror valoare este exprimata in valute convertibile sunt evaluate la cursul de schimb in vigoare la data inchirierii stabilit intern de catre AMA Rent A Car la nivel international. Daca alegeti sa platiti in alta moneda decât cea utilizata de catre AMA Rent A Car, AMA Rent A Car va aplica cursul de schimb in vigoare la data platii.
In sistemul de rezervari AMA Rent A Car se utilizeaza urmatoarele tipuri de vouchere:
Voucher with amount limit : este emis pentru o valoare specifica. Aceasta valoare este indicata in rezervare/confirmarea rezervarii si reprezinta pretul total al rezervarii (costul estimat al serviciilor). Nu se solicită garanție, depozit, preautorizare sau card de credit la semnarea contractului de închiriere.
Full credit voucher : it is intended exclusively for legal entities that broker, pay and guarantee rentals in favour of natural persons and is not limited in value to the total price of the reservation. Any different and/or additional option of yours noted at the conclusion of the rental contract, which leads to an increase of the total price of the reservation and/or any other additional payment amount retained by AMA Rent A Car after the calculation of the final cost of the contract is guaranteed and paid according to the contracts concluded with legal entities (e.g. travel agencies, partner companies).
1.3.d. Invoices
Invoices are issued in the name of the contract holder, or as the case may be in the name of the travel agency and/or AMA Rent A Car partner company that placed the booking order for you. In all cases, the contract holder is identified on the invoices issued and is generally jointly and severally liable for all financial consequences of the rental. If you are not a corporate client (in which case invoices are automatically issued in the name of the AMA Rent A Car partner company) but you wish to have invoices issued for a legal entity, you may request this within a maximum of 30 days from the closing of your rental contract, subject to the payment of the due payments according to the contract and, if applicable, the provision of the requested information and other necessary verifications.
1.4. Taking over the vehicle
- Before signing the Rental Contract:
Acordati timp pentru a citi Contractul de inchiriere inclusiv termenii si conditiile inchirierii (conditiile de furnizare a serviciilor). Asigurati-va ca ati inteles costurile aplicabile, particularitatile garantiilor, ale asigurarilor si serviciilor suplimentare de protectie incluse sau nu in costul de inchiriere, obligatiile ce va revin pe perioada inchirierii, cazurile si limitele de angajare a raspunderii dvs. financiare. In cazul in care aveti nelamuriri de orice natura in legatura cu termenii si conditiile inchirierii dvs. va obligati sa solicitati clarificari si explicatii personalului AMA Rent A Car, inainte de semnarea contractului de inchiriere. Nu ezitati sa adresati intrebari personalului AMA Rent A Car cu privire la ofertele promotionale curente, in special cu privire la cost sau servicii suplimentare.
Cititi si informati-va cu privire la:
- fuel tax arrangements
- in case of return of the vehicle without full tank;
- in the case of the Pre-Plated Fuel option;
- the amount of the damage charge for the motor vehicle for which you are liable;
- replacement value of vehicle accessories (including keys and documents) and equipment
1.4.b. Condition of the Vehicle
Your rental contract specifies any visible damage to the Vehicle, the number of kilometres on board and the level of fuel supplied at the time of rental.
When taking over the vehicle:
Check that the condition of the vehicle corresponds to that described in the rental documents . In case you notice any visible damage or any other damage that was not mentioned in the Rental Contract, you undertake to request AMA Rent A Car staff to rectify the information on the Vehicle Condition. Otherwise, AMA Rent A Car will not consider subsequent claims of visible damage and/or damage as justified.
Check and compare the mileage and fuel level on the dashboard with the information specified in the rental documents. You undertake that, in case of discrepancies, you will ask AMA Rent A Car staff to rectify the Rental Agreement.
Check if the registration certificate, the MTPL insurance policy and the amicable settlement form are in the vehicle.
Check if the safety kit is complete (in the boot: two warning triangles, a fire extinguisher, a medical first aid kit; in the passenger compartment: reflective vest). If they are missing, ask AMA Rent A Car staff to provide you with the missing items.
1.5. During the rental period
It is not allowed to drive/relocate the vehicle outside the Romanian borders without written authorization from AMA Rent A Car and payment of the appropriate supplements. AMA Rent A Car vehicles (except groups H, O, P, M and L) can only travel in the following European countries: Austria, Belgium, Bulgaria, Croatia*, Czech Republic, France*, Germany, Greece*, Hungary, Italy*, Luxembourg, Netherlands, Poland, Slovakia, Slovenia.
*On the mainland side only, passage to the islands is prohibited.
Border crossing supplement: if you intend to travel outside the Romanian territory you will pay a supplement of a fixed amount between 30 EUR and 990EUR and a daily border crossing fee of 5 Euro/day, according to the valid offers and tariffs applicable at the time of application, depending on the available car group, the declared countries and/or the specific period of rental.
IMPORTANT!
If we find that you have violated the conditions regarding the territorial validity of the rental, you will pay a penalty equal to the maximum applicable border crossing supplement (990 EUR). In case of damage to the vehicle and/or damage to a third party* occurring outside the territory of Romania or the territory authorized by express agreement of AMA Rent A Car, any insurance and additional protection services that may have been taken out are inapplicable. Your financial responsibility will be engaged for all attributable damages as well as any damage caused to a third party* (*The driver of the vehicle is not considered to be a third party).
1.5.b. Driving the vehicle
You undertake to take care of your vehicle and to use it in a normal and prudent manner, in compliance with the road traffic laws of the country where you are driving, for legal purposes. You undertake to refuel correctly, to lock the vehicle when not in use, to comply with all safety instructions, to notify us immediately of any event in which you have an obligation to inform us and to comply with the instructions given to you when you take over the vehicle.
Abnormal use of the vehicle: orice conduita ilegala, periculoasa sau neglijenta grava pe perioada incredintarii autovehiculului
In special, sunt considerate utilizari anormale ale autovehiculului:
Alimentarea eronata cu carburant, avarierea ambreiajului in urma exploatarii eronate, continuarea utilizarii autovehiculului in ciuda semnalelor de alarma sau avarie care apar pe tabloul de bord al autovehiculului;
Conducerea autovehiculului de catre orice persoana care nu a fost mentionata in Contractul de Inchiriere si/sau de catre o persoana mentionata in contract cu privire la care a fost luata masura suspendarii, anularii sau retinerii permisului dupa data incredintarii autovehiculului;
Parasirea teritoriului Romaniei fara acordul scris al statiei de inchiriere;
Ignorarea indicatoarelor rutiere si a semnalelor luminoase si/sau acustice in cazul trecerilor la nivel cu cale ferata;
Utilizarea autovehiculului de catre o persoana care se afla sub influenta bauturilor alcoolice, a produselor sau substantelor stupefiante ori medicamentelor cu efecte similare, ori care s-a sustras sau refuza recoltarea probelor biologice sau toxicologice sau a parasit locul producerii accidentului, in situatiile in care acest fapt nu este permis de reglementarile legale;
Conducerea neglijenta, imprudenta sau la viteze excesive, incalcarea regulilor de circulatie in special cele referitoare la trecerea pe culoarea rosie a semaforului, nerespectarea indicatorului Stop/Cedeaza trecerea si a indicatorului de trecere la nivel cu calea ferata, circulatia pe contrasens sau pe sectoarele de drum marcate cu sens unic, din sensul opus, utilizarea pe timpul condusului a unui telefon mobil sau a altui dispozitiv care poate distrage atentia soferului (exceptie dispozitive de tip hands free), nerespectarea semnalelor Ambulantelor si Politiei;
Utilizarea autovehiculului in zone sau pe drumuri care nu sunt cuprinse in reteaua de drumuri publice, pe drumuri neamenajate, pe sectoare de drum sau in zone interzise circulatiei autovehiculelor, pe drumuri care prezinta un risc crescut de avariere a autovehiculului sau ca urmare a patrunderii in zone cu restrictie de gabarit si tonaj;
Utilizarea autovehiculului in albii de râuri sau in zone inundate ori acoperite de apa (pe carosabil sau in afara acestuia), fara respectarea indicatiilor producatorului cu privire la utilizarea in astfel de conditii;
Montarea de echipamente pe partea exterioara a autovehiculului, care pot cauza avarii acestuia (de exemplu: portbagaj de pavilion, suporturi de biciclete, stickere, etc.); Utilizarea autovehiculului in alte scopuri decât cele stabilite de catre fabricant sau de legislatia rutiera sau civila in vigoare;
Utilizarea autovehiculului pentru transportul de materiale inflamabile, explozive, corozive, oxidante, toxice, radioactive, nocive, periculoase sau ilegale;
Impingerea sau tractarea remorcilor sau altor autovehicule;
Utilizarea autovehiculului pentru orice tip de curse sau competitii (inclusiv antrenamente), raliuri, teste de viteza si anduranta, inclusiv cele in afara unui program oficial;
Vânzarea, inlaturarea sau inlocuirea unor parti componente ale autovehiculului sau ale echpamentelor suplimentare, precum si permiterea altor persoane sa efectueze aceste actiuni;
Utilizarea autovehiculului in activitati de taximetrie, scoala de soferi, sub-inchiriere; Distrugerea sau degradarea voluntara a autovehiculului;
Utilizarea autovehiculului de catre o persoana care comite, la momentul producerii evenimentului rutier, o infractiune cu intentie sau incerca sa se sustraga urmaririi in urma comiterii unei asemenea fapte;
IMPORTANT!
The above examples are not exhaustive. Any unlawful, dangerous or grossly negligent conduct during the period of the vehicle hire will be considered a breach of contract and any additional insurance and/or protective services taken out will become inapplicable. You will be held financially liable for all attributable damages as well as any damage caused to a third party*. (*The driver of the vehicle is not considered to be a third party.)
1.5.c. Safety
During the rental period you will be hired:
To respect the safety conditions set by the manufacturer , in particular the maximum capacity specific to each vehicle with regard to the number of occupants and/or the weight of luggage or goods carried ("payload").
Check the condition of the vehicle (coolant level, oil level in the engine after 1000 km, tyre pressure).
Respect any signal emitted by the dashboard indicators of the vehicle and take the necessary measures if necessary (especially emergency stop).
Immediately notify the Roadside Assistance Service on the warning lights illuminated in the vehicle's dashboard or for any technical faults/defects and follow the instructions given.
During stationary, lock the vehicle and put all your personal belongings in the boot. Loss and/or theft of your belongings left in the vehicle is not covered by any additional protection product.
Make sure that you always have your keys and vehicle documents with you . Loss and/or theft of vehicle keys and documents is not covered by any additional protection product. Theft of keys and/or documents with the vehicle is an exclusion case for the Theft Protection Supplement (TPC) service.
IMPORTANT!
Failure to comply with the safety conditions during the period of the vehicle's hire will be considered a breach of contract and any additional insurance and/or protection services that may have been taken out will become inapplicable. You will be held financially liable for all attributable damages as well as any damage caused to a third party* (*The driver of the vehicle is not considered to be a third party.)
1.5.d. In case of technical failure
In the event of a technical fault requiring immediate or rapid intervention, before carrying out any repair (including tyres),
Contact AMA Rent A Car Assistance la:
From Romania or abroad: 0040 758557799
1.5.e. In the event of a traffic accident or other circumstances leading to damage to the vehicle
Traffic accident : The event that cumulatively meets the following conditions:
(i) occurred on a road open to public traffic or originated from such a place;
(ii) resulted in death, injury to one or more persons or damage to at least one vehicle or other property damage;
(iii) at least one moving vehicle was involved in the event (legal definition according to art. 75 of the Highway Code OUG 195/2002).
Other circumstances : any other situation in which the vehicle is damaged (e.g. hitting an animal, impact of foreign objects, weather phenomena, vandalism, etc.), except in cases of force majeure.
In case of a traffic accident or other circumstances you have the following obligations:
Find out as soon as possible AMA Rent A Car Assistance to:
From Romania or abroad: 0040 758557799 FOLLOW THE INSTRUCTIONS!
Report within 24 hours from the date of the traffic accident or from the date of the discovery of any other circumstance that resulted in the damage of the vehicle to the police unit of the locality where the event took place in order to draw up the documents of ascertainment.
Obtain all necessary documents before returning the vehicle (inclusiv in cazul in care autovehiculul a suferit o avarie in timp ce era condus de un sofer aditional sau de un sofer neautorizat):
Daca dauna autovehiculului este cauzata de un accident de circulatie cu autor necunoscut sau in alte imprejurari (lovire animal, impact corpuri straine, fenomene meteo, vandalism, etc.): Procesul verbal si/sau Autorizatia de Reparatie emise de organele de Politie (original);
Daca dauna Autovehiculului este cauzata de un accident de circulatie cu autor cunoscut: Proces-verbal si Autorizatie de reparatie emise de organele de Politie (originale) si copii dupa urmatoarele documente ale soferului vinovat: RCA, Certificat de inmatriculare, carte de identitate, permis de conducere;
In caz de intelegere amiabila (daca in accident au fost implicate 2 masini, nu au rezultat vatamari corporale sau decese si ambii soferi sunt de acord si opteaza pentru aceasta forma de constatare): completati corect si complet formularul Constatare Amiabila (se retine un exemplar original) si impreuna cu celalalt sofer implicat va prezentati la cel mai apropiat birou de constatare al asiguratorului si obtineti autorizatia de reparatie eliberata de asiguratorul unuia dintre cele doua autovehicule implicate impreuna cu toate documentele necesare respectiv copii dupa urmatoarele documente ale soferului vinovat: RCA, Certificat de inmatriculare, carte de identitate, permis de conducere;
Submit the necessary documents to AMA Rent A Car as soon as possible, but no later than the return of the vehicle (including if the vehicle has suffered a breakdown while being driven by an additional or unauthorised driver).
Respond to any AMA Rent A Car request and provide any necessary documents or statements within 14 days, if these were not provided when the vehicle was returned, are incomplete or incorrect, if such omission or error prevents or delays the vehicle from being repaired or/and commercially operated. Otherwise, we reserve the right to hold you liable for other damages caused, including lost profit.
IMPORTANT!
In case of vehicle damage requiring immediate or rapid intervention Before making any repairs (including tires), contact AMA Rent A Car Assistance at:
From Romania or abroad: 0040 758557799
Do not repair the vehicle and do not allow anyone else to do so unless AMA Rent A Car has agreed to it. Daca permiteti efectuarea reparatiilor fara acordul AMA Rent A Car, va trebui sa platiti pentru aceasta si veti pierde protectia oferita de produsele de
protectie suplimentare sau a asigurarilor eventual incheiate.
In the case of vehicle damage not requiring immediate repair , regardless of the cause, you must inform the AMA Rent A Car office immediately.
In the event of a traffic accident, you do not assume responsibility for its occurrence towards any third party, otherwise, recovery and reimbursement of costs incurred to the maximum contractual liability will be difficult . If possible, retain the names and addresses of all persons involved, including witnesses and passengers. If the vehicle is no longer safe to drive, undertake to secure it in its current state and contact AMA Rent A Car Assistance to take it back.
In all cases, The contract holder or additional driver must complete the internal form fully and correctly.
Driver Declaration about the circumstances in which the damage or damage to the vehicle occurred and to send it to the rental station within 48 hours of the event.
In all cases, The contract holder must obtain and deliver all necessary documents as instructed or requested by AMA Rent A Car.
Otherwise, any additional insurance and protection services that may have been taken out are inapplicable.
Your financial liability will be engaged for all damages attributable to cover damages to the supplier of services as well as of the damage possibly caused to a third party* (* The driver of the motor vehicle is not considered to be a third party.)
1.5.f. In case of theft
In case of theft/attempted theft of the vehicle, its parts, key and/or documents, you have the following obligations:
Find out as soon as possible AMA Rent A Car Assistance to:
From Romania or abroad: 0040 758557799 FOLLOW THE INSTRUCTIONS!
Report within 4 hours from the moment you became aware of the theft or attempted theft at the police unit in the locality where the event took place, file a theft/attempted theft report and submit a full statement of the circumstances of the event and a complete list of the goods stolen with the vehicle (including the key or documents, if they were stolen with the vehicle or in other circumstances), a list of missing equipment or components (if the theft concerned only parts of the vehicle) or, if applicable, of equipment or components destroyed/damaged as a result of attempted theft of the vehicle.
Delivered within 48 hours the nearest AMA Rent A Car rental office the report of the complaint, the key of the vehicle and its documents.
IMPORTANT!
The theft or loss of the key and/or vehicle documents is not covered by any additional protection service. Theft of the key and/or vehicle documents together with the vehicle is grounds for exclusion from the additional protection service in the event of theft of the vehicle.
In all cases, the Contract Holder must obtain and deliver all necessary documents as instructed or requested by AMA Rent A Car. Otherwise, any supplementary insurance and additional protection services that may have been taken out are inapplicable. Your financial responsibility will be engaged for all damages attributable to cover damages to the service provider as well as any damage caused to a third party* (*The driver of the vehicle is not considered a third party.)
1.5.g. Offences. Fines. Administrative fees
In accordance with the legislation in force you are responsible for any offence committed with the vehicle during the rental period, including all financial consequences. You are therefore informed that your data may be made available to the competent authorities upon request. You undertake to comply with the rules regarding traffic on public roads, to pay parking fees, to pay the Fetesti - Cernavoda bridge toll or any road, toll and/or parking fees valid at the time of your journey.
Offences: violation of traffic rules as well as any other situation of non-compliance with legal obligations in relation to parking, parking and moving the vehicle and/or with the payment of mandatory taxes or tariffs during the rental period (tolls, bridge crossing, parking fees, parking fees, fees for using public roads outside Romania, etc.).
Fines: orice suma ce trebuie platita ca urmare a constatarii savârsirii unei contraventii pe perioada inchirierii, conform instiintarilor
de plata primite de AMA Rent A Car din partea autoritatilor competente.
Administrative fees: fees charged by AMA Rent A Car representing the cost of administrative procedures in connection with the transmission of information to the competent authorities and/or payment, where applicable, of fines imposed in connection with offences during the rental period.
In some cases At the request of the competent authorities and in accordance with the law, for non-compliance with traffic regulations (in most cases exceeding the legal speed limit or parking in a prohibited area) AMA Rent A Car communicates the data to the contract holder in order to draw up an offence report on your behalf and apply the sanction or fine. In all these cases, AMA Rent A Car will charge an administrative fee of 35 EUR for each offence.
In all other cases, respectively in case of non-payment of any other amounts due by you according to the legislation in force, both on the territory of Romania and in other countries such as tolls, bridge crossing fees, parking fees in airports or special spaces with limited duration, fines for traffic offences detected and/or proven by technical means (cases of objective liability for payment by the legal owner of the vehicle) as well as when the transmission of your data is not made in accordance with the legislation in force. to the competent authority that imposed the fine is not obligatory/not allowed by law, AMA Rent A Car will invoice the customer the actual amount of the fine plus an administrative fee of 35 EUR/ fine.
IMPORTANT!
You will be notified up to 12 months after the return of the vehicle/termination of the contract of any act communicated to AMA Rent A Car issued by a competent authority with a view to applying a penalty and/or levying a fine for offences during your rental period. If you wish to contest the fine or penalty, you must communicate directly with the issuing authority to obtain a cancellation, refund or compensation. Unfortunately we cannot help you with your dispute. The contract holder must pay administrative fees and fines, based on the email notice and related invoice, using any payment method accepted by AMA Rent A Car. A bank card is not required and no card used when concluding the contract is charged automatically. If an invoice is not paid using an accepted payment method within 30 days of issue, statutory penalty interest may apply and legal action may be taken to recover the outstanding amount and related costs.
1.6 Returning the Vehicle
Return the vehicle, its keys and documents to AMA Rent A Car staff at the date, time and location of the drop-off as set out in the Rental Contract. and in all cases during the working hours of AMA Rent A Car offices.
Inform AMA Rent A Car, as soon as possible, of any event (including in the case of self-bonding/mandatory self-registration following a positive test for COVID 19) that prevents you from returning the vehicle at the agreed date, time and location. otherwise you may be liable to prosecution for breach of trust or theft. AMA Rent A Car will file a criminal complaint for theft, in the absence of any communication from you, at the end of a period of 6 hours from the date and time of return of the vehicle set out in the rental contract. In case of objective impossibility of returning the Vehicle
at the date, time and location agreed please contact the rental location or write to
contact@ama-rentacar.ro cat as soon as possible. Please make sure that the rented car is parked in a safe, designated place where no fines will be applied. The rental contract remains open and you owe additional rental costs until the vehicle is returned to one of our rental stations. If you opt for pick-up by an AMA Rent A Car representative, pick-up fees will apply for locations where there are no AMA Rent A Car offices.
If you wish to extend the rental period, you must contact an AMA Rent A Car rental office 24 hours prior to your original pick-up time, to obtain the agreement to extend the lease and to ensure the necessary availability for the payment of the additional amounts generated by the extension of the contract.
If the vehicle is excessively dirty on the outside, AMA Rent A Car reserves the right not to process the termination of the rental contract if it is unable to identify any damage caused during the rental. The contract will be processed after the vehicle has been washed and checked, with the time of actual delivery of the vehicle to AMA Rent A Car.
In all cases of exceeding the date and time mentioned in the contract , you owe the rental fee, including additional rental costs, late return charges and possible damage charges incurred by the vehicle up to the time of return to AMA Rent A Car.
If you return the vehicle outside the rental office working hours si depuneti cheile autovehiculului in cutia postala (key box) a biroului de inchiriere ramâneti responsabil si datorati contravaloarea inchirierii si a daunelor care va sunt
imputabile (in special cele suferite de autovehicul) pâna la momentul redeschiderii biroului de inchiriere si pana la verificarea Autovehicului de catre un angajat AMA Rent A Car.
In case AMA Rent A Car accepts to hand over the vehicle to another rental office than the one mentioned in the contract, you will incur the applicable relocation fees.
If AMA Rent A Car agrees to travel to pick up the vehicle from a location other than the drop-off location under the contract , you are responsible for and owe the rental fee and any expenses related to damage to the vehicle until it is taken over by AMA Rent A Car as well as removal fees.
In all other cases in which the Vehicle, for any reason, is not delivered according to the provisions of the rental contract you owe in addition all costs related to parking the Vehicle in a paid public parking lot and/or any other fees or fines due for parking (abandoning) the Vehicle in prohibited spaces, up to the time of pick-up of the Vehicle by AMA Rent A Car representatives, plus all expenses related to the travel of AMA Rent A Car representatives from the nearest AMA Rent A Car rental office to the location of the Vehicle and any expenses related to the identification of the location of the Vehicle as well as an administrative fee of 25 Euro.
1.6.b. Returning the Vehicle to another rental office
You can choose to return the vehicle to another rental office than the pick-up office, depending on the availability of the requested car. A reservation request is required. The request will be confirmed or refused within 72 hours. Obtain information from an AMA Rent A Car agent at the time of booking. This additional option must be taken at the beginning of the rental and indicated in the Rental Contract. If your rental rate does not include this option, the following displacement charges are applicable:
In Romania : between cities where there are AMA Rent A Car rental offices, the fee for dislocation is between 0 and 400 EUR, according to the valid offers and rates applicable at the time of the request, depending on the location and the specific rental period.
1.6.c. Personal items left in the vehicle
Desi la returnare verificam amanuntit autovehiculul, nu ne asumam nici un fel de raspundere pentru obiectele uitate/lasate. In cazul in care gasim obiecte personale uitate, acestea vor fi preluate si inventariate de personalul AMA Rent A Car de la biroul de returnare. Le puteti recupera pesonal sau puteti solicita, in scris, livrarea acestora la adresa indicata. In acest ultim caz veti plati in avans contravaloarea serviciilor de livrare prin compania de curierat parteneră sau poșta națională si o taxa de manipulare in valoare de 50 Euro.
ATENTIE
: All personal items found and not claimed within a period of 3 (three) months will be destroyed.
1.6.d. Vehicle Condition Control
You have the obligation to check the condition of the vehicle with AMA Rent A Car staff when returning the rented vehicle and to compare it with the condition mentioned in the Rental Contract.
If the condition of the vehicle (including equipment or accessories) at the time of return differs from that at departure AMA Rent A Car will invoice the damages/damages or shortages found (with the exception of minor damages) respectively the fixed amount (penalty) established contractually for specific cases, within the limit of the maximum applicable financial liability (depending on the additional protection services possibly concluded at the pick-up of the car). AMA Rent A Car calculates the replacement or repair costs on the basis of the damage cost matrix according to the available values which can be presented at the rental office. In other situations (e.g.: the amount of damage is significant and cannot be calculated on the basis of the damage cost matrix) we will call upon authorised experts/repairers to draw up a payment estimate. AMA Rent A Car charges a fee of 30 EUR/damage file representing the cost of administrative procedures.
IMPORTANT!
If you refuse to participate in the inspection, if you decide not to carry out the inspection with AMA Rent A Car personnel at the time of the return of the vehicle or if, for any other reason, you do not participate in the inspection by an AMA Rent A Car representative at the time of the return of the vehicle, you entrust AMA Rent A Car with the task of carrying it out and you accept the findings made and the billing of the corresponding damages, if applicable.
1.7. Damage attributable
Damage attributable : are mainly the costs of repair or replacement of parts, equipment and accessories of the vehicle, up to the market value of the vehicle, to which may be added, as appropriate, costs related to transportation and immobilization, loss of use, administrative costs and any other direct and foreseeable losses suffered by the service provider as a result of damage and/or deterioration of the vehicle, until the vehicle is taken over by AMA Rent A Car staff. To calculate and charge as appropriate
damage represented by the cost of repair and/or replacement of parts/equipment or accessories, AMA Rent A Car uses a
matrix of deterioration costs carried out and regularly updated on the basis of the following indicators: average repair cost for the rented vehicle group (taking into account the different makes and models in the group); labour hours required to repair the vehicle; average cost of labour hours from accredited partner repairers; price of original parts to be replaced. The damage costs determined according to the damage cost matrix are due independently of our decision whether or not to repair the vehicle. Damage compensation based on the replacement cost list for certain accessories or equipment is due in all cases where these are missing or seriously damaged.
. In the case of significant damage that cannot be calculated according to the valuation matrix we will contact an authorised surveyor/repairer to identify the damage and assess the necessary repair costs.
1.7.a. Strict liability
Your liability is strict (regardless of fault, except in cases of force majeure) and you undertake to pay the damages attributable to you as a result of damage and/or damage to the vehicle during the rental period, until the vehicle is picked up and checked by AMA Rent A Car staff. You authorize us to charge your eligible card with the corresponding amounts, up to the limit of your maximum financial liability, depending on the additional protection services included in the rate or for which you opted at the conclusion of the rental contract.
WARNING: Certain situations are not covered by any additional protection service if AMA Rent A Car charges the full cost of damaged or missing parts/equipment/accessories and related labor on the rental contract if:
The vehicle is fuelled with another type of fuel than the one it uses.
Situation not covered by any additional protection product . A fee/penalty of 1785.00 EUR will be charged on the rental contract for the replacement of all parts affected by misfuelling (e.g. injectors, exhaust gas catalyst, particulate filter, fuel filters, tank cleaning, fuel system cleaning, etc.).
Clutch assembly is damaged due to improper use .
Situation not covered by any additional protection product.
The vehicle is damaged or damaged in circumstances other than a traffic accident as defined by law, respectively in situations such as extreme weather events, falling bodies from height, snow or snowdrifts, fires, floods, avalanches, vandalism, acts of terrorism, etc.
Situation not covered by any additional protection product.
Damage to the engine, wheels (tyres, rims, wheel covers), interior of the vehicle and under the bodywork vehicle , if the damage is not the direct result of a traffic accident.
Situation not covered by any additional protection product.
Damage resulting from theft or attempted theft of GPS/WIFI units/child seats or personal belongings from the vehicle. Situation not covered by any additional protection product.
Windscreen damage. Situation covered by the supplementary protection service in case of damage to the windscreen of the Motor Vehicle (LI) as a result of road events.
Damage to panoramic roof and rear-view mirrors . Situation covered by CDW (Collision Damage Waiwer) or SCDW (Super Cover) additional protection services EXCLUSIVELY for damage or damage from a traffic accident.
Theft of the vehicle and/or parts thereof . Situation covered by TPC (Theft Protection Coverage) or SCDW (Super Cover) additional protection services.
Theft or loss of the key or vehicle documents .
Situation not covered by any additional protection product. Theft, loss or damage to vehicle registration plates. Situation not covered by any additional protection product.
Theft, loss or damage of additional equipment and accessories. Situation not covered by any product of additional protection.
Theft, loss or damage of security kit items. Situation not covered by any additional protection product.
IMPORTANT!
Any damage or damage sustained by the vehicle during the rental period, i.e. until the vehicle is picked up by AMA Rent A Car staff, will incur liability for the cost of repair or replacement of damaged parts and related labour up to the maximum limit of your financial liability. In the event of damage caused as a result of a traffic accident caused by the exclusive fault of an identified third party and if he or his insurer pays compensation, AMA Rent A Car shall refund to you all amounts thus received, to the extent of the corresponding payments made by you.
Additional insurance and/or protection services cover only the situations and risks expressly described and cannot be extended by analogy. If you are the beneficiary of an additional insurance/supplementary protection service, please read carefully item 2 - Additional Insurance and Protection Services.
1.7.b. Invoicing and payment in case of damage
Aveti obligatia de plata a facturilor emise de catre AMA Rent A Car corespunzator valorii daunelor constatate de personalul AMA Rent A Car la returnarea/preluarea* autovehiculului sau ulterior, in cazul in care, din orice motiv, daunele nu au putut fi observate, constatate si/sau evaluate la momentul predarii/preluarii autovehiculului. Neplata sau plata cu o intârziere mai mare de 30 de zile a sumelor datorate conform facturilor emise pentru daune imputabile ne da dreptul sa percepem dobânda penalizatoare egala cu dobânda de referinta a Bancii Nationale a Romaniei plus 4 puncte procentuale, conform O.G. 13/2011. AMA Rent A Car percepe o taxa administrativa de 30 EUR/dosar dauna.
(*
Return refers to the situation in which you are present and participate in the Vehicle condition check in the presence of an AMA Rent A Car representative.
Takeover , refers to all other situations where the Vehicle is checked and inspected in your absence, for whatever reason. )
In the case of visible damage found when returning/taking back the vehicle :
if their value can be established (penalty and/or cost according to the damage cost matrix), the cost is included in your final invoice. The invoice is issued and usually sent to you on the spot or within 72 hours to the e-mail address indicated in the rental contract (if you are not present when returning the vehicle).
if the damage is significant and cannot be calculated according to the damage matrix we will contact an authorised surveyor/repairer in order to identify the damage and assess the necessary repair costs and will send you the invoice for payment together with the survey documents and the estimated estimate as soon as possible to the e-mail address indicated in the rental agreement (depending on the period required for the assessment, but not more than 60 days).
In case of damage and/or deterioration that could not be observed and/or detected at the time of return/collection of the vehicle, we will send the detailed payment invoice, estimate/repair estimate (if applicable) any other necessary documents accompanied by proof that the damage occurred during the period the vehicle was entrusted to you, to the e-mail address indicated in the rental contract, within a maximum of 30 days.
IMPORTANT! Unless, at the time of return of the vehicle, you have accepted and signed the damage report document and the corresponding invoice, FOR ANY COST THAT WE INVOICE YOU FOR IMPUTABLE DAMAGES WE WILL PROVIDE YOU WITH ALL NECESSARY EVIDENCE:
rental contract number, date and location of return, report on the condition of the vehicle on return, including all damage identified in your presence or absence, photographs of damage and/or other evidence of damage;
explanations required when the amount of damage is calculated according to the damage cost matrix or on the basis of the list of replacement charges for certain accessories or equipment;
valuation/estimates from the surveyor/authorised repairer and/or repair invoice in the case of damage that could not be assessed on the basis of the damage matrix;
if applicable, driver's statement, minutes, repair authorisations or any official police findings and/or expert reports in case of traffic accident or other circumstances, on-site photographs of the damage and odometer;
the amount of the excess, if the damage is covered by an additional protection service or, where applicable, the reason for the exclusion or inapplicability of the protection service.
where applicable, transport and immobilisation costs, loss of use, administrative costs and any other direct and foreseeable losses incurred by the service provider as a result of damage and/or breakdown of the vehicle.
On the basis of the invoice and the proofs submitted and only after they have been communicated to you at the e-mail address indicated by you in the rental contract (or, in the absence of such address, at the home or mailing address indicated in the contract), you authorize us to debit your eligible card with the amounts due.
1.7.c. Appealing damages
Puteti contesta o factura de daune in orice situatie in care puteti dovedi ca facturarea de catre AMA Rent A Car nu s-a facut in acord cu termenii si conditiile contractului de inchiriere respectiv daca considerati ca:
dauna nu va este imputabila conform contractului;
exista un caz de excludere sau de limitare a raspunderii dvs. financiare si acest caz nu a fost luat in considerare de catre AMA Rent A Car;
dauna s-a produs din culpa exclusiva a unui tert identificat si acesta sau asiguratorul lui a achitat daunele;
daunele valoreaza mai putin decât am declarat noi, ca urmare a unei erori de calcul pe baza matricei de deteriorare sau orice alta eroare grava in raportul de evaluare al daunelor sau devizul estimativ;
orice alta situatie pe care o puteti dovedi privind existenta avariei, evaluarea sau costul de reparatie imputat, daca o astfel de situatie determina, in opinia dvs., o obligatie a noastra de rambursare, diminuare sau de compensare a sumelor facturate.
In orice caz, este important sa formulati o contestatie si sa prezentati argumentele si dovezile dvs. in termen de cel mult 15 zile lucratoare de la comunicarea catre dvs.,prin intermediul postei electronice, a facturii emise de AMA Rent A Car si a dovezilor pe care vi le-am furnizat odata cu factura, in caz contrar vom aprecia ca ati acceptat neconditionat sumele facturate. Vom analiza argumentele si dovezile prezentate de dvs. si va vom transmite rezolutia noastra in termen de 15 zile lucratoare. In masura in care apreciem contestatia dvs. ca fiind intemeiata: vom rambursa costurile cu titlu de daune imputabile (daca am retras deja plata, deoarece legea si contractul ne permit acest lucru) sau va vom rambursa diferenta in cazul in care dovediti ca daunele valoreaza mai putin decât am declarat noi. In cazul in care rezolutia data de noi in legatura cu contestatia dvs. nu este satisfacatoare: va puteti adresa European Car Rental Conciliation Service (ECRCS), altui organism de concilere sau instantelor judecatoresti competente din Bucuresti, Romania.
IMPORTANT!
Your complaints and the deadlines for resolving them do not suspend the obligation to pay the invoice issued under the contract, even if you have addressed the conciliation bodies or competent courts. In cases where we have not already withdrawn amounts from your eligible card, upon the expiry of a period of 30 days from the date on which we sent you the invoice we will start to calculate penalty interest for each day of delay in accordance with the law, until the invoice and the corresponding interest have been paid in full. In case of refusal of payment or charge back on the eligible card and if you have not made the appropriate payments by another payment method (including if a third party or its insurer makes the payment) within 4 months from the invoice date we will initiate all legal steps to recover the amounts due by you by any means permitted by law. In such a situation you understand that you will also be responsible for bearing any other costs associated with the recovery of the debt (stamp duty, legal fees, enforcement costs).
1.8. Rental cost
- Basic rate/rent rate. Estimated cost
Basic tariff is the rental fee for a vehicle (without additional equipment, options or services) due for one rental day (24h) and/or per km, corresponding to the group of the rented vehicle, valid in relation to you according to the tariffs in force at the date of reservation, rental or modification of the reservation or rental conditions, as the case may be.
The basic fee includes :
asigurarea de raspundere civila fata de terti;
vigneta valabila pe teritoriul Romaniei (nu acopera taxele speciale de poduri, acolo unde acestea se aplica);
asistenta tehnica pentru autovehicul 24/7.* Aceasta asistenta include depanarea sau transportarea Autovehiculului si/sau furnizarea unui Autovehicul de inlocuire (in functie de disponibilitate, exclusiv pe teritoriul Romaniei) in caz de imobilizare pe un drum deschis circulatiei publice, ca urmare a unui accident de circulatie, defectiune tehnica sau a unui incendiu. Nu este inclusa asistenta tehnica in caz de imobilizare ca urmare a pierderii cheilor autovehiculului, a inchiderii autovehiculului cu cheile in interior, a descarcarii bateriei ca urmare a neglijentei in utilizare, a alimentarii eronate cu combustibil, deteriorarea ambreiajului, deteriorarea anvelopelor sau a jantelor, in caz de imobilizare produsa prin aspiratia apei la motor, in caz de accident de circulatie produs din culpa dvs. exclusiva sau in cazul utilizari anormale ale autovehiculului, Cap 1.5. b.
* AMA Rent A Car will replace the vehicle, subject to availability, when the damage or malfunction is not the customer’s fault, within 24 hours depending on location. If the damage or malfunction is attributable to the customer, no new security deposit, deposit or pre-authorisation is required for the replacement vehicle; attributable costs will be assessed and invoiced under the rental agreement. We reserve the right to refuse a replacement when the breakdown results from proven abnormal use of the vehicle.
The rental fee. La tariful de baza se poate adauga, atunci când este cazul:
costul combustibilului utilizat, in conformitate cu Capitolul 1.6.d. Combustibil;
costul cu alte suplimente, echipamente si servicii optionale, mentionate mai jos;
costul asigurarilor si serviciilor de protectie suplimentara, oferite la cererea dvs si/sau agreate prin semnarea contractului de inchiriere;
Tariful de inchiriere este calculat in intervale de 24 de ore, care pornesc de la momentul inceperii procesarii contractului de inchiriere si se termina odata cu procesarea inchiderii Contractului de Inchiriere. AMA Rent A Car accepta o intârziere de maxim 29 de minute la returnarea autovehiculului, admitând ca acest interval de timp este necesar preluarii si returnarii autovehiculului. Odata depasit acest termen, AMA Rent A Car va factura o zi suplimentara de inchiriere, precum si cheltuielile privind optiunile alese, pentru fiecare zi de intârziere.
IMPORTANT!
Estimated cost of the rental is the amount indicated in the rental contract, calculated on the basis of the rental rates applicable at the time of reservation or request for services (for rentals without prior reservation), in accordance with your options regarding car group, rental period, rental location, applicable supplements, price of additional equipment and services, additional options, insurance and additional protection services included in the rate or offered at your express request. The cost is "estimated" because it excludes any costs due for fuel as well as any other amounts that may be due by you as a result of using the vehicle during the rental period.
A confirmed reservation indicate the total price of the booking calculated on the basis of the rates and offers available on the booking channel of your choice (direct booking, through travel agency, dedicated websites, etc.).
When taking over the vehicle : any changes to the rental conditions mentioned in the booking or requests for additional services and/or equipment may result in additional costs.
When handing over the vehicle: the cost of the rental may be increased by taxes, charges, penalties, damages attributable to you as a result of the use of the vehicle. Certain costs, fees or charges may be levied by AMA Rent A Car after the vehicle has been handed over if we have become aware of the fact causing the damage and/or the amount of the damage has become certain after the vehicle has been handed over. Rates that include reduced or zero liability in the event of a traffic accident or theft of the vehicle do not include reduced or zero liability for damage not covered by any additional protection product.
Deoarece ofertele speciale si reducerile aferente se refera adesea la anumite intervale de timp, in situatia in care preluati autovehicului mai devreme sau returnati autovehiculul mai devreme sau mai târziu decât s-a agreat la deschiderea contractului, este posibil ca tariful special stabilit initial sa nu mai poata fi aplicat, acest lucru ducând la majorarea tarifului. Numarul de kilometri parcursi pe durata Contractului de Inchiriere este cel indicat de odometrul autovehiculului. Manipularea frauduloasă a odometrului este interzisă, iar prejudiciile dovedite pot fi recuperate conform legii și contractului.
1.8.b. Supplement
AMA Rent A Car charges certain additional expenses and these will be included in the rental rate, only after prior notification, to the extent that they are applicable in the relationship with you:
Participation in Registration Costs (VLF) – supliment inclus in tarif la momentul inchirierii/rezervarii, in valoare de 4
EUR/zi, cu titlu de participare la costurile de inmatriculare a autovehiculului;
Vehicle delivery and collection at the airport are free of charge. No airport or premium-location surcharge applies to this service;
Young driver surcharge - 7 EUR/day rental (maximum 10 chargeable days) for drivers over 21 and up to 25 years old;
The minimum age is 21 and the driving licence must have been valid for at least 12 months. Persons under 21 cannot rent or drive the vehicle. Senior driver surcharge - additional fee of EUR 7/day (maximum 10 chargeable days) for persons over 70 years of age;
Border Crossing Supplement - an additional fee of 30-990 EUR, applied in case of travel outside the territory of Romania and a daily border crossing fee of 5 Euro/day;
Supliment Șofer Adițional - the first additional driver is free; a fixed fee of EUR 30 is charged once for the entire rental for each additional driver from the second onwards;
1.8.c. Out-of-hours rentals
At certain rental offices it is possible to pick up or return the vehicle outside of business hours and be assisted by an AMA Rent A Car agent. In this case a fee of 50 EUR will be charged. Please check this possibility at the AMA Rent A Car office in your area or at the Reservations department.
1.8.d. Optional equipment and services for Motor vehicles
For your comfort and safety, AMA Rent A Car provides you with optional equipment and services in exchange for the payment of the appropriate rates. Ask the AMA Rent A Car agent to show you the available equipment* and optional services if you have not opted for them at the time of booking.
*Some equipment may not be available at the point of rental.
The rental rates/day are those indicated in the reservation request or at the time of rental if the equipment or services requested are not subject to the reservation. Before opting for an additional equipment or service, you should inform yourself about the valid rates, the costs of replacement equipment in case of loss/theft or damage, the terms and conditions of the optional services. Obtain information from your AMA Rent A Car rental agent at the time of rental.
Optional equipment:
Scaun pentru copil* – 6 EUR/zi, maxim 60EUR Unitate GPS/ Wi-Fi – 5 EUR/zi, maxim 30EUR –
Lanturi antiderapante – 4 EUR/zi, maxim 20EUR
Optiune Autovehicule Motorizare Diesel – – 3 EUR/zi, maxim 45EUR
*In Romania, children up to 135 cm in height may be transported in vehicles equipped with driver and passenger safety systems only if they are secured or restrained by a child seat restraint installed in the vehicle.
Deliveries/purchases of motor vehicles in Romania. The service is on request and depends on the availability of the AMA Rent A Car office staff and the method of payment. Delivery and pick-up requests must be sent at least 24 hours in advance. Vehicles can be delivered during business hours from the nearest AMA Rent A Car rental office, if you have provided proof of meeting the rental conditions at the time of booking. In cities where there are AMA Rent A Car offices, delivery and pick-up of the vehicle is free of charge to/from any address within the city limits. In cities where there are no AMA Rent A Car offices, delivery and pick-up of the vehicle will be made for a fee of 1 EUR/km (minimum 30 EUR) to/from the nearest AMA Rent A Car office.
1.8.e. Loss/damage of accessories, documents and optional equipment
Security kit: in case of loss (including theft) or serious damage of the components of the security kit we apply a fixed fee of 40 EURO on the rental contract.
Optional equipment : you will be invoiced and responsible for paying the replacement value in case of loss (including theft) or serious damage. Replacement values for optional equipment are available and can be presented at the rental desk.
Chei: you will be invoiced and responsible for paying the replacement value in case of loss (including theft). Replacement key values are available and can be presented at the rental desk.
Documents and registration plates: you will be invoiced and responsible for paying the replacement value in case of loss (including theft or serious damage). Replacement values are available and can be presented at the rental office. If you fail or refuse to provide the necessary documents and/or declarations, we may additionally charge compensation equivalent to the damage suffered by AMA Rent A Car during the period in which the vehicle cannot be used for commercial purposes (until duplicate documents and new registration plates are obtained).
1.8.f. Vehicle thorough cleaning fee
AMA Rent A Car applies an additional fee of 100 EUR if professional cleaning of the vehicle is required when returning the vehicle.
1.8.g. Smoking tax
Smoking is prohibited in all AMA Rent A Car vehicles. AMA Rent A Car charges an additional fee of EUR 100 if the vehicle is returned with tobacco smell or residue.
1.8.h. Final cost
Tot ceea ce nu este inclus in mod expres in costul estimat de inchiriere, respectiv orice suma neachitata de Client la finalul Contractului reprezentând daune/costuri/taxe/penalitati ce va sunt imputabile ca urmare a utilizarii autovehiculului pe perioada inchirierii va face obiectul unei facturari distincte, in special:
asistenta tehnica pentru autovehicul 24/7 in cazurile de imobilizare care nu sunt acoperite de asistenta tehnica inclusa gratuit si expres in tariful de baza.
pierderea sau furtul autovehiculului, cheilor, documentelor autovehiculului, kitului de securitate, alte echipamente si accesorii. pierderea si/sau deteriorarea placutelor de inmatriculare.
daune imputabile in caz de deteriorare sau avariere a autovehiculului pe perioada inchirierii.
amenzi (trafic, parcare, treceri pod, etc.) si taxele administrative legate de procesarea si plata amenzilor, dupa caz.
taxa fumat, taxa curatire profesionala autovehicul, orice alta taxa sau penalitate prevazuta expres si datorata in cazul constatarii uneia dintre situatiile care atrage plata taxei si sau penalitatii respective.
Orice dauna imputabila, taxa sau penalitate exprimata intr-o valoare fixa este aplicata si perceputa de noi pe contractul de inchiriere atunci când se constata in prezenta dvs. si/sau se dovedeste prin orice mijloace, inclusiv fotografii sau martori, ca pe parcursul inchirierii sau/si la data predarii autovehiculului exista un caz/situatie care atrage responsabilitatea dvs. financiara intr-o valoare determinata si fixa. Anumite costuri nu vor putea fi determinate la returnarea autovehiculului, in special cele legate de daune semnificative sau de amenzi in legatura cu inchirierea dvs. In acest ultim caz veti fi instiintat si facturat imediat ce aceste costuri sunt identificate.
CENTRALIZATOR TAXE SI TARIFE SUPLIMENTARE COSTULUI ESTIMAT DE INCHIRIERE
| Name of tax/tariff |
Valoare
(EUR) |
Billing conditions |
See |
| Fine administration fee |
25 |
Administrative services for processing/transmitting information for each offence. Billed with the amount of the fine, if it has been paid by AMA Rent A Car. A customer information is sent with supporting documents. |
1.5.g |
| Damage administration fee |
30 |
Administrative services related to the damage file. It is usually invoiced together with the value of the damage and other costs incurred in determining the damage. If the client does not attend the inspection of the vehicle, a notice with supporting documents is sent. |
1.6.e
1.7.b |
|
|
|
|
| Fee for takeover services |
25 + parking cost |
Servicii preluare in cazul returnarii vehiculului si/sau al abandonarii in alt loc decât cel de predare conform contractului. Se factureaza impreuna cu alte costuri efective suportate de AMA Rent A Car. Informare client/proces-verbal agent AMA Rent A Car +documente justificative. Suplimentar se aplica si taxele de dislocare cf. Art. 1.6.b.daca Vehiculul se afla in raza teritoriala a altui birou de inchiriere decât cel de predare indicat in
contract. |
1.6.a
1.6.b |
| Taxa curatare
amanuntita |
100 |
Professional cleaning services in case the vehicle is returned excessively dirty. Customer information and/or vehicle photos at the time of vehicle inspection by an AMA Rent A Car agent |
1.8.f. |
| Smoking tax |
100 |
If the vehicle is returned with tobacco smell or residue. Customer information and / or report of the finding by the AMA Rent A Car agent. |
1.8.g |
| Erroneous power supply |
1785 |
Damage attributable in case of fuelling with another type of fuel. Customer information / authorised service report. |
1.5.b
1.7.a |
| Clutch damage |
Repair estimate value |
Damage attributable to a damaged clutch assembly. Customer information/ finding and authorised service estimate. |
1.5.b
1.7.a |
| Missing accessories |
Replacement value |
In case of theft, loss or damage of keys, documents, license plates, equipment, additional accessories. Customer information and/or report of the report signed by the AMA Rent A Car agent. |
1.7.a
1.8.e |
| Missing security kit |
40 |
In case of theft, loss or damage to the security kit or elements thereof. Customer information and/or report of the damage signed by the AMA Rent A Car agent. |
1.7.a
1.8.e |
| Avarii Vehicul
(servicii protectie aplicabile) |
Max. value FRANSIZA |
Damages chargeable up to the applicable maximum financial liability (depending on the additional protection services possibly concluded at the time of taking over the vehicle), in all cases where the vehicle is not returned in the same condition (except for normal wear and tear). Customer information ref cost matrix (where applicable) + supporting documents. |
1.7. |
| Avarii Vehicul
(servicii protectie inaplicabile) |
Up to Vehicle Value |
Daune imputabile in toate cazurile in care Vehiculul nu este restituit in aceeasi stare ( cu exceptia uzurii normale) daca dauna/avaria nu este acoperita de niciun serviciu de protectia suplimentara ( pct. 1.7.a- cazuri raspundere obiectiva) sau in cazurile in care aceste servicii sunt inaplicabile ca urmare a incalcarii conditiilor inchirierii ( pct. 2.1 ).
Informare client ref matrice costuri ( unde este aplicabil) + documente
justificative. |
1.7. |
| Furt Vehicul/parti componente
(servicii protectie aplicabile) |
Max. value FRANSIZA |
Damages attributable within the limit of the maximum applicable financial liability (depending on the additional protection services possibly taken out at the time of taking over the car). Client information ref cost matrix (where applicable) + supporting documents. |
1.7. |
| Furt Vehicul/parti componente
(servicii protectie inaplicabile) |
Replacement value |
Damages chargeable up to the maximum financial liability applicable if the theft of the Vehicle or its component parts is not covered by an additional protection service or in cases where such services are inapplicable due to breach of the rental conditions ( point 2.1 ). Client information ref cost matrix (where applicable) + supporting documents. |
1.7. |
| Unauthorised driver |
EUR 30 + surcharges (where applicable) |
Violation of conditions for authorized driver. Penalty equal to the fee due for the additional driver for the entire rental period plus any applicable supplements depending on age and driving experience. Client information and/or report of the finding signed by the AMA Rent A Car agent. |
1.1.
1.5.b |
| Trecere frontiera
+ taxa zilnica de trecere a frontierei |
Max 990
+ 5 EUR/zi |
Supplement for travel outside the territory of Romania |
1.5. a |
| Unauthorised border crossing |
Max 990 EUR |
Breach of territorial validity conditions. Customer information and/or report of the AMA Rent A Car agent. |
1.5.a
1.5.b |
| Forgotten personal effects handling fee |
50 |
Tx. services . It is invoiced together with other costs incurred according to the customer's request (usually courier/transport costs). |
1.6.c |
| Missing fuel |
price/litre indicated in the contract |
If the Pre-Paid Fuel option has not been chosen and the vehicle has not been filled up before returning it. Customer information and/or report issued by the AMA Rent A Car agent. |
1.6.d |
| Easy Fuel |
15 |
If you have not filled the tank before returning the vehicle or you do not have a supporting document (solution 1) and you have driven less than 120 km during the rental period |
1.6.d |
| Odometer malfunction |
Costuri conform prejudiciului dovedit |
În caz de manipulare frauduloasă a odometrului. |
1.8.a |
| Return outside office hours |
50 |
In case of return of the vehicle outside working hours, if the presence of an AMA Rent A Car agent is requested |
1.8.c |
| Immobilisation intervention fee Vehicle |
50 – 180 |
*50 Euro daca masina imobilizata se afla in interiorul oraselor Bucuresti, Craiova, Constanta, Timisoara sau Cluj Napoca.
Taxa se aplica in cazul interventiilor de asistenta tehnica neacoperite de tariful de baza sau de serviciul de protectie aplicabil (RSN). |
1.8.a
2.3.e |
| Damage Immobilisation Vehicle |
Applicable costs/fees depending on the situation that led to the immobilisation |
In case of immobilization of the Vehicle to remedy specific situations, including if the Vehicle is no longer usable and must be taken back, the intervention costs (fuel, cost of remedying the situation found, cost of replacing keys, cost of transporting the platform, other applicable costs that can be determined at the time of intervention) are charged. If the immobilisation is the result of misfuelling or clutch damage, additional damages for misfuelling (1785 EURO) or clutch damage are charged. |
1.8.a
2.3.e |
2. INSURANCE AND SUPPLEMENTARY PROTECTION SERVICES
AMA Rent A Car offers you additional insurance and protection services designed to cover specific risks or, where appropriate, to reduce or exclude your financial liability in the event of attributable damage.
Read carefully the specific terms and conditions insurance and additional protection services, in all cases where these are included in your rental rate or you have opted for them at the time of booking or rental.
Pay attention and make sure you understand which risks are covered, what are the maximum limits of your financial liability in case of a covered risk and what are the exclusion situations.
Request further explanation to the rental agent if you need any clarification.
Insurance and additional protection services are not valid outside the territory of Romania without written authorization from AMA Rent A Car and payment of the corresponding supplements. Insurance and additional protection services outside Romania are subject to special conditions and rates.
Any additional insurance and/or protective services not included in the rental rate are presented and offered to you exclusively at your request.
2.1. Validity of insurance and supplementary protection services
WARNING: unless otherwise expressly specified, insurance and/or supplementary protection services are applicable only in the case of damage arising from a traffic accident as defined by law. (see point.
1.5.e -
In case of accident In case of non-compliance with the terms and conditions of hire, in particular with regard to the duration of the hire, the normal and prudent use of the vehicle (see the example list of abnormal uses in point 1.5.b.), the territorial validity (point 1.5.b.), the territorial validity (point 1.5.c.) and the duration of the hire (point 1.5.d.)..5.a.), authorised drivers (point 1.1.), procedure in case of accident or theft and necessary documents (points 1.5.e. and 1.5.f.) insurance and additional protection services are not applicable.
Insurance
- Third party liability insurance (RCA)
The RCA is mandatory by law and is included in the rental rate . Third Party Liability (TPL) insurance protects you from the financial consequences of bodily injury and/or other property damage that the licensed driver of the vehicle may cause to third parties as a result of a traffic accident.
RCA excludes :
vatamarile corporale suferite de conducatorul si/sau pasagerii autovehiculului (in special in caz de accident);
daunele produse autovehiculului/furtul autovehiculului;
daunele cauzate marfurilor, obiectelor si animalelor transportate in autovehicul;
2.3. Additional protection services
By taking out additional protection services,
reduce the amount of the maximum financial liability (called Liability) applicable in case of damage(s) caused to the vehicle or in case of theft of the vehicle up to a maximum value specified in the rental contract (rom.
"fransiza" , engl.
"excess." ). In lipsa incheierii acestor servicii suplimentare de protectie, raspundeti pentru daunele care va sunt imputabile in limita Responsabilitatii fara serviciul de protectie suplimentara incheiat.
AMA Rent A Car va propune 5 tipuri de protectie suplimentara:
| Risc |
Proposed coverage |
Abbreviation |
| Damage following a traffic accident |
Liability reduction up to the maximum amount indicated in the rental contract (fransiza) |
Collision Damage Waiver (CDW) |
| Theft of the Vehicle |
Liability reduction up to the maximum amount indicated in the rental contract (fransiza) |
Theft Protection Coverage (TPC) |
| Damage following a traffic accident and/or theft of the vehicle. |
Zero liability in case of traffic accident or theft. |
Super Cover (SCDW) |
| Windscreen damage following road events. |
Zero liability for windscreen damage |
(LI) |
| 24/7 TECHNICAL ASSISTANCE for situations not covered by the basic tariff. |
Exemption from technical assistance costs |
Extended Roadside Assistance (ERA) |
2.3.a. Collision Damage Waiver (CDW)
CDW protection: in the event of damage to the motor vehicle as a result of a traffic accident, reduction of the financial liability of the Policyholder to the amount of the reduced liability ("
fransiza"/"excess" ) specified in the rental contract (see definition of traffic accident in 1.5.e).
CDW application conditions : This additional protection service must be concluded at the beginning of the rental and indicated in the Rental Contract.
Exclusions : Titularul de Contract este responsabil pentru plata integrala a daunei pâna la intreaga contravaloare a autovehiculului, la care se adauga cheltuielile si costurile eventuale legate de transportul si imobilizarea autovehiculului, alte pierderi previzibile si/sau orice prejudiciu cauzat unei terte parti, daca dauna s-a produs in oricare dintre urmatoarele imprejurari:
utilizarea anormala a autovehiculului (a se vedea lista exemplificativa de la pct. 1.5.b.);
vehiculul era condus la momentul producerii daunei de un sofer neautorizat de catre AMA Rent A Car.
dauna s-a produs dupa data si ora de predare a autovehiculului indicate in contractul de inchiriere. dauna s-a produs intr-o locatie in afara limitelor de valabilitate teritoriala.
dauna s-a produs in alte imprejurari (altele decât accidentul de circulatie definit conform legii);
daune ale parbrizului si a suprafetelor vitrate, daune in interiorul autoturismului, daune ale plafonului panoramic si ale oglinzilor retrovizoare, precum si sub caroseria autovehiculului daca nu sunt ca urmare a unui accident de circulatie.
WARNING: in case of damage to the vehicle as a result of a traffic accident, you must proceed according to point.
1.4.e. - In case of accident. Otherwise, CDW is not applicable.
2.3.b. Theft Protection Coverage (TPC)
TPC protection : in case of theft of the motor vehicle, reduction of the amount of the maximum financial liability (Liability) applicable in case of theft of the motor vehicle to the amount of the reduced liability ("
fransiza"/"excess" ) indicated in the rental contract.
Conditions of application of the CPC : This additional protection service must be concluded at the beginning of the rental and indicated in the Rental Contract.
Exclusions : The Contract Holder is responsible for the full payment of the maximum financial liability (Liability) applicable in case of theft of the vehicle, if you do not hand over within 48 hours from the date of the theft: the report of the complaint, the key of the vehicle and its documents.
WARNING: in case of theft of the vehicle you must proceed according to pct.
1.5.f. - In case of theft .
2.3.c. Protection in case of damage to the windscreen of the vehicle (LI)
LI protection : in the event of damage to the windscreen (scratches, chipping, breakage) as a result of a road accident, reduction of the financial liability of the Policyholder to 0 (zero).
Application conditions LI : This additional supplementary protection service must be concluded at the beginning of the rental and indicated in the Rental Contract.
Exclusions : LI does not reduce your financial liability in respect of other damage to the vehicle (in particular the panoramic sunroof and rear-view mirrors) or theft of the vehicle, for which you are liable in any event. LI does not apply in the case of damage to the windscreen caused off public roads and/or other situations which are not the direct result of driving under normal conditions on a public road (e.g. damage to the windscreen during parking or parking, hail, falling objects from a height, avalanches, fire, vandalism, etc.).
3. GENERAL CONDITIONS
- Privacy policy and personal data
AMA Rent A Car collects and processes your personal data in accordance with the provisions of EU Regulation No 679/2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and any other applicable European or national regulations. The collection and processing of your data is done in accordance with
terms of the privacy policy - information note on personal data protection publicati pe site-ul AMA Rent A Car. In aceasta sectiune când spunem “dumneavoastra” ne referim la: (i) titularul contractului; (ii) conducatori aditionali; (iii) orice persoane care efectueaza plati pentru inchiriere.
Prin semnarea Contractului de inchiriere, declarati ca ati citit, inteles si acceptat politica de confidentialitate si ne acordati permisiunea explicita de a folosi informatiile personale, in limitele permise de lege.
Purposes of processing personal data:
Prestarea serviciilor de inchiriere autoturisme (inregistrarea rezervarii de inchiriere, incheierea contractului de inchiriere, servicii de asistenta pe parcursul contractului de inchiriere, emiterea documentelor fiscale);
Efectuarea verificarilor relevante privind identitatea, siguranta, permisul de conducere si situatia financiara; Pentru a mentine si imbunatati administrarea si gestionarea serviciilor noastre;
Pentru a va transmite informatii despre bunuri si servicii similare care credem ca v-ar interesa, daca legea ne permite acest lucru. Puteti alege sa nu primiti astfel de informatii, in orice moment, contactând Departamentul Relatii Clienti sau apasând butonul de dezabonare din e-mailul primit;
Pentru depistarea si prevenirea infractiunilor precum si pentru motive de securitate a autovehiculelor noastre putem folosi dispozitive electronice (tehnologie GPS) care pot monitoriza starea autovehiculului, eficienta si functionarea acestuia precum si miscarile autovehiculului. Aceste informatii pot fi utilizate in timpul perioadei de inchiriere si in orice moment dupa aceea, daca sunt relevante cu privire la obligatiile dvs. pe perioada inchirierii si daca legea ne permite acest lucru.
Anumite autovehicule din flota AMA Rent A Car au fost produse sau au fost special echipate cu dispozitive
on board that allow the vehicle to connect to the internet (
connected car This allows us to transmit commands and receive certain information from the vehicle, including GPS geolocation. If you are offered and agree to rent a connected vehicle (
connected car ) personal data are processed in accordance with the Privacy Policy and Information Notice on the Protection of Personal Data in Connected Vehicles (
connected cars privacy addendum );
Respectarea obligatiilor legale;
Scopuri de marketing/promovare/evaluare a calitatii serviciilor AMA Rent A Car (inclusiv prin transmiterea mesajelor de tip newsletter/sms); Solutionarea reclamatiilor;
Emiterea certificatelor de asigurare/solutionare a dosarelor de dauna; Emiterea imputernicirilor pentru trecerea frontierei;
Emiterea documentelor referitoare la plățile efectuate, atunci când este necesar.
Legal basis for the collection and processing of data of the data subjects for each of the purposes defined above may be: the legitimate interest of AMA Rent A Car; the Rental Agreement to which the data subject is a party; the consent of the data subject; a legal obligation.
Recipients of personal data. In the processing and storage flow, personal data could be transferred to the following categories of recipients, as necessary: State authorities (including tax authorities); Providers directly/indirectly involved in the rental process (e.g. IT service providers, billing service providers, marketing service providers, newsletter, customer satisfaction evaluation); Insurance companies; Car leasing companies; Banking institutions issuing payment instruments used by the data subject;
Data storage period. Personal data will be kept for a period of time provided for by specific legal provisions and as long as they remain necessary for the purposes mentioned above.
Rights of data subjects. Data subjects whose personal data are collected by AMA Rent A Car have the following rights under the relevant legislation: The right to request AMA Rent A Car, with regard to personal data relating to the data subject, access to, rectification or erasure of personal data or restriction of processing or the right to object to processing, as well as the right to data portability; The right to withdraw consent at any time, without affecting the lawfulness of the processing carried out on the basis of consent prior to the withdrawal of consent; The right to lodge a complaint with the National Supervisory Authority for Personal Data Processing.
3.2. Extension, termination and cancellation of the rental contract
Termenii prelungirii sau ai incetarii anticipate a contractului de inchirire nu pot fi stabiliti decât cu acordul AMA Rent A Car. Intentia de prelungire a contractului de inchiriere se comunica AMA Rent A Car cu cel putin 24 de ore inaintea expirarii contractului.
Contractul inceteaza de drept la sfârsitul perioadei de inchiriere sau inaintea termenului contractual initial, prin acordul partilor sau ca efect al rezilierii unilaterale in cazul in care una dintre parti nu isi executa sau isi executa in mod necorespunzator obligatiile sale contractuale esentiale.
Rezilierea Contractului opereaza de drept, fara interventia instantei, fara punerea in intârziere sau indeplinirea oricarei formalitati suplimentare din momentul transmiterii notificarii de reziliere prin oricare dintre urmatoarele mijloace:
by phone (SMS or any other form of electronic messaging
of the if
to contact numbers provided at the conclusion of the contract);
electronic mail from and to the email addresses provided at the conclusion of the contract;
postal or courier transmissions la adresele indicate la incheierea contractului.
In cazul in care platitorul inchirierii este o persoana juridica conform unor conventii specifice, instiintarea de reziliere se transmite atât
titularului de contract cât si persoanei juridice.
Atât in cazul incetarii Contractului de inchiriere inainte de termen cât si in cazul rezilierii, Titularul de contract are obligatia de a preda autovehiculul in termen de
12 hours de la momentul incetarii prin acordul partilor sau de la momentul transmiterii notificarii de reziliere. In caz contrar sunteti responsabil pentru toate actiunile, costurile, cererile si prejudiciile derivate din reintrarea AMA Rent A Car in posesia autoturismului.
Indiferent de momentul sau cauza incetarii contractului, raspundeti fata de AMA Rent A Car pentru toate daunele imputabile si consecintele financiare in legatura cu utilizarea autovehiculului pe perioada inchirierii. In cazul in care rezilierea intervine ca urmare a nerespectarii de catre AMA Rent A Car a unei obligatii esentiale, raspunderea AMA Rent A Car este limitata la valoarea costului estimat al inchirierii.
3.3 Jurisdiction clause. Litigation.
Orice disputa nascuta din Contractul de Inchiriere si care nu a putut fi solutionata prin acordul partilor sau ca urmare a unei rezolutii emise de un organ de conciliere va fi solutionata de instantele competente din Bucuresti, Romania.
In temeiul contractului de inchiriere semnat de dvs. si a facturilor emise, AMA Rent A Car va demara o procedura judecatoreasca in vederea obtinerii unui titlu executoriu, pe calea procedurilor simplificate privind ordonanta de plata sau, dupa caz a procedurilor de drept comun, in toate cazurile in care au trecut mai mult de 4 luni de la data scadentei facturii sau poate incredinta urmarirea, incasarea si dupa caz executarea silita a sumelor datorate unor persoane juridice specializate in recuperarea creantelor. In toate cazurile veti fi responsabil si de suportarea oricaror alte costuri asociate in vederea recuperarii debitului (taxe de timbru, onorarii avocatiale, cheltuieli de executare).
Contractual liability
Titularul de contract exercita paza juridica a autovehiculului si, sub rezerva clauzelor contractuale exprese/asigurarilor/serviciilor suplimentare de protectie privind limitarea sau exonerarea de raspundere financiara, raspunderea dvs. este angajata in toate situatiile cu exceptia cazurilor de forta majora.
Titularul contractului răspunde de respectarea obligațiilor contractuale și de plata facturilor emise conform contractului. Orice sumă datorată se achită printr-o metodă de plată acceptată, în baza facturii comunicate. AMA Rent A Car nu solicită un card bancar, nu debitează automat un card și nu blochează fonduri cu titlu de garanție. În caz de neplată sau întârziere se aplică numai măsurile și penalitățile permise de lege și de contract.
In caz de neplata/plata cu intârziere, refuz nejustificat de plata, lipsa sau retragerea fondurilor necesare pe cardul eligibil, pentru plata facturilor emise conform contractului, titularul de contract datoreaza penalitati de intârziere egale cu dobânda de referinta B.N.R plus patru puncte procentuale, pâna la recuperarea integrala a sumei datorate.
Titularul contractului intelege ca, inclusiv in cazul in care platitorul contractului este o persoana juridica, raspunderea sa este personala in ceea ce priveste respectarea termenilor si conditiilor de inchiriere si solidara in ceea ce priveste orice obligatie de plata conform contractului de inchiriere. In acest caz, AMA Rent A Car poate proceda la urmarirea si incasarea oricaror sume datorate de la Titularul de contract si/sau de la persoana juridica, la alegerea sa.
3.5 Convention on evidence. Miscellaneous
Imaginea Contractului de Inchiriere si a altor documente contractuale este stocata pe un suport inalterabil din punct de vedere fizic. Dumneavoastra si AMA Rent A Car sunteti de acord ca aceasta imagine va avea valoarea juridica a unui document original. Sunteti de acord ca in relatia contractuala cu furnizorul de servicii sa utilizati atât semnatura olografa pe suport hârtie cât si in mediu electronic si ca aceasta din urma produce aceleasi efecte juridice ca si semnatura olografa, pe suport de hârtie.
In caz de disputa sunteti de acord si ne autorizati sa utilizam in cadrul procedurilor de conciliere, a procedurilor initiate de o autoritate publica, a procedurilor jurisdictionale sau a activitatilor de recuperare creante prin intermediul unor persoane/companii specializate, orice document sau comunicare care are legatura cu inchirierea dvs. transmis sau receptionat prin oricare dintre urmatoarele mijloace:
telefonic (SMS sau orice alta forma de mesagerie de la si catre numerele de contact furnizate la incheierea contractului); posta electronica de la si catre adresele de email furnizate la incheierea contractului;
transmiteri postale sau prin curier la adresele indicate la incheierea contractului.
In caz de disputa, Titularul de contract nu poate suspenda obligatiile sale de plata sau orice alte obligatii contractuale si nu poate invoca niciun drept de retentie, in absenta unui ordin judecatoresc de suspendare. Daca oricare prevedere a prezentului contract este sau devine nula sau inaplicabila, ramân in vigoare toate celelalte clauze.
