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AMA Rent A Car Privacy Policy

 

 

 

Information note on personal data protection

 

AMURO RENT S.R.L. (hereinafter referred to as "AMA Rent A Car") must collect personal information from you in order to rent you a vehicle or to offer you other services, in accordance with the provisions of Law No. 677/2001 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (as amended) and EU Regulation No. 679/2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

 

Please note that in certain circumstances, if you do not provide us with the personal information we ask for, we may not be able to provide you with the products and services in our contract with you or honour any of our legal obligations. For example, when you rent a vehicle from us we will ask you for information such as your name, address, payment information and driver's license. If you do not provide us with this information, we will not be able to rent you a vehicle. You will be notified when such a situation arises and what the consequences of not providing personal information will be.

 

Sometimes we will combine the personal information we receive from you with information we have received from other sources so that we can provide you with a more personalized and easier experience. This information may include your name, contact information, travel itinerary, reservation request and other information relevant to your reservation. These third parties include:

  • Travel agents or a third party booking service that you used for your booking;
  • Your employer or association if you use a company/association account;
  • Police and other law enforcement agencies if you are involved in an accident during your rental or suffer loss, damage or theft of your vehicle or if you receive any speeding, parking, toll or other traffic-related fines or commit traffic offenses during your rental.

 

The purposes for which we use this information are detailed at length in the remainder of this Privacy Notice. There are a number of bases in data protection law that allow AMA RENT A CAR to use your personal information for these purposes. These are:

(1) that you have provided us with your consent to use your personal information for this purpose (for example, if you have given us your consent to send you electronic marketing);

(2) that we need to use this personal information to honor our contract to provide you with products or services (for example, using your information for vehicle rentals)

(3) that the processing is necessary for our legitimate interests, provided that we balance them against your rights and interests;

(4) where we have to comply with a legal obligation (for example, to respond to requests for information from government or law enforcement agencies).

 

These legitimate interests are as follows:

(a) to ensure the efficient administration and management of your relationship with us, including any rental from us;

(b) to understand how customers use our services and to manage our fleet of vehicles;

(c) to conduct research and analysis about what services and products our customers want and how they would like us to improve our services and products;

(d) to understand how our customers use our Sites and Applications and to identify any problems in the way the Sites and Applications are used and how we can improve the customer's user experience;

(e) to tell customers about the various products and services we can offer;

(f) to understand and respond to customer feedback;

(g) to tailor and personalise the promotions and benefits we offer to our customers;

(h) to prevent, detect and investigate unauthorized use of our vehicles and systems and to ensure that we comply with the law and our policies;

(i) to manage any disputes and accidents or to receive legal or other professional advice.

 

RENTING A VEHICLE

 

When you make a reservation or rent a vehicle we collect information in order to provide you with excellent service (e.g. renting a vehicle, including the execution of the vehicle rental contract, as set out in the General Rental Conditions, the Specific Rental Conditions and the Rental Contract, providing any optional extracts requested, accepting payments, pre-authorisations and security guarantees and offering discounts and offers or other benefits) and for legitimate business interests (e.g. researching and developing new products and services, carrying out anti-fraud and security checks and enforcing our legal rights). The information we collect includes:

  • name;
  • your e-mail address (if you book online or wish to receive e-receipts);
  • home address;
  • employer details and company address (if you are a member of a company programme);
  • telephone numbers where we can contact you;
  • date of birth (for permit validation and legal requirements);
  • payment information such as credit or debit card details (the security code is only obtained for the transaction - we do not store it);
  • tax number (if specifically requested);
  • Information from your driver's license and/or other state-issued identification, including whether you are an additional driver for a specific rental (for license validation and legal requirements);
  • information from another form of identification document, such as a passport or national identity card, if the driving licence does not include a photograph or cannot be recognised as you and/or proof of address, such as a utility bill (for security and anti-fraud purposes). The information we collect and retain will only include your photo ID, in which case you are informed of this;
  • special discount codes, member partner numbers, association memberships, partner company program (if you request discounts, special privileges and points programs);
  • special requests and preferences, including:

o your preferences for optional extras, such as accident or theft protection products or other protection;

o if a delivery or collection service is available, the address where we will deliver and collect the vehicle and any optional extras you have requested;

  • other information that may be required to rent you a vehicle and/or provide you with services.

 

If you have an accident or suffer loss, theft or damage to your vehicle whilst on hire or suffer any mechanical breakdown, we will collect information about the incident including your incident report and any police or third party reports, including details of those involved, together with the nature of the injury and/or damage to the vehicle and any optional extras. We will use this information to perform our contract with you (e.g. the vehicle hire agreement and/or the terms of any optional extras such as insurance); for our legitimate business interests (e.g. to recover costs for any loss or damage to the vehicle); to comply with any legal obligations we have (e.g. any mandatory notification of the incident to the relevant authorities); and to establish, pursue or combat legal claims arising as a result of such an incident.

 

During your rental we will collect where and when you rented the vehicle, where and when you returned the vehicle, insurance preferences, fuel consumption, mileage, accident history and other information about the vehicle and its use from you. This information is needed to provide you with the services you have requested under the rental agreement or for legitimate business interests (e.g. to monitor fleet usage).

 

We will also collect information about any speeding, parking, toll, or other traffic-related fines you are charged with or if you commit traffic offenses during your rental, if provided to us by any law enforcement entity. We will use this information to deal with these fines or offences in accordance with the terms of your vehicle rental agreement with us.

 

If you inform us that you have a medical disability that requires an adapted vehicle or other driver aid, we will use that information to provide you with the service you have requested and where you have explicitly consented to the use of that information.

 

When you call us (from any phone), we may record or monitor your call for quality control, training or similar purposes.

 

PHOTO & VIDEO

 

Where indicated by information boards at the relevant location, AMA Rent A Car rental locations are also equipped with video surveillance systems as well as cameras that record when our vehicles leave/enter our parking lots. This data is required to ensure security and protection at AMA Rent A Car locations.

 

 

ONLINE DATE

 

When you download, visit and use our Websites and/or Apps, AMA Rent A Car automatically collects technical information. This section tells you more about the technical information we collect and why we collect it.

 

IP addresses and other automatically collected information: We may collect your IP address when you visit our sites to help diagnose problems with our mainframe computers, for system administration, to report aggregate information to our business partners, and to audit our site usage. We do not normally link IP addresses with any personal identification. In certain circumstances, we may use IP addresses to help us identify you when we believe it is necessary to enforce compliance with our Site Terms and Conditions or to protect our service, site, users or others. We may also collect your browser type, Internet Service Provider (ISP), referring/exit pages, files viewed on our site (e.g. HTML pages, graphics, etc.), operating system, date/time of visit, and/or clickstream information to analyze overall trends and to administer the site.

 

Session Replay: When you visit our site, we will sometimes also record information about your browsing session on the site, including the pages you visited and any other forms on the site that you filled out. We review this information to identify any technical problems in the operation of our sites and to improve the user interface on the sites. We use a third party to assist us with this service, and this information will be passed to that third party for this purpose, but this information is not disclosed to any other third party.

 

 

 

ONLINE ADVERTISING

 

Aviroms uses third parties to provide online or electronic advertisements on our behalf. These third parties use data about your visits to our websites and use of the Apps to send you personalized ads that may be of interest to you. This information is collected using cookies, scripts, pixel tags, ETags, web beacons and other similar technologies of AMA Rent A Car and our third party advertising partners in accordance with Our Cookie Policy.

 

MARKETING

 

AMA Rent A Car collects personal data identifying the participants in the marketing campaigns (data collected through the Facebook platform: name, surname, photo and other personal information placed in the participants' own Facebook profiles).

 

AMA Rent A Car may share personal information with third parties (as detailed in the Information Sharing section) to help us with our marketing and promotional projects, such as managing our social media pages, running contests, sweepstakes and other promotions, or sending marketing communications.

We will only use your personal information to send you marketing where you have given us your consent to receive marketing or where we are otherwise permitted by applicable law. This marketing will be sent to you either electronically or to your postal address.

Don't want to receive promotional and marketing mailings, emails and text messages from AMA Rent A Car and our partners? No problem! You can withdraw your consent for direct marketing or tell us that you do not wish to receive such marketing at any time.

 

GUARANTEES

 

The security of your personal information is important to us. We take reasonable steps to ensure that your information is protected against unauthorized use, access, disclosure, alteration, destruction or loss. For financial or payment information, we use firewall encryption and Transport Layer Security (TLS) encryption. We take security seriously, but because no system is 100% secure, we can no more completely guarantee the protection of personal information than any other organization could.

 

We do not ask for financial or payment information, such as your credit card number, password, account number or PIN number, in an email, text or any other communication we send to you. Always verify that any site that asks for financial or payment information in connection with our rental or services is operated by AMA Rent A Car. If you receive a suspicious request, do not provide your information and report it by contacting the Data Protection Officer as outlined in the Your Privacy Rights section

 

WITHHOLDING INFORMATION

 

AMA Rent A Car retains your personal information for no longer than is reasonably necessary or required by law. The period for which we retain it depends very much on the type of information and purpose.

 

The criteria we use to determine the retention period for certain categories of data are as follows

  • how often you have rented with us or when your most recent rental took place ;
  • whether there are contractual or legal obligations that require us to retain the data for a period of time;
  • if there is any pending legal claim that relates to any lease you have made with us or that is otherwise related to your relationship with us;
  • if any applicable law, statute or regulation permits a specific retention period;
  • whether personal information is considered to be a special category of personal information, in which case a shorter retention period would generally apply;

 

The retention periods for documents containing personal data are:

- Leases in physical format: 5 years from the end of the year in which they were produced.

- Leases in the IT system: 7 years from the end of the year in which they were produced.

- Tax invoices issued for rentals: 10 years from the end of the year in which they were produced.

 

YOUR PRIVACY RIGHTS

 

Under applicable data protection laws you have the following rights in relation to the handling of your personal information:

 

  • Right of access - you have the right to request a copy of the personal information we hold about you and to request supporting information explaining how the personal information is used.
  • Right to rectification - you have the right to ask us to rectify inaccurate personal information about you.
  • Right to erasure - you have the right to request the deletion of personal information about you.
  • The right to restrict processing - in certain situations, you may have the right to ask us not to use the personal information you have provided (for example, if you believe it is inaccurate).
  • Right to data portability - you may have the right to receive certain personal information in a structured, commonly used, machine-readable format and to pass this information to another controller.
  • Right to withdraw consent - where we process your personal information on the basis of consent (including direct marketing consent), you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of processing on the basis of consent prior to withdrawal. In addition, even in the event of a withdrawal, we may continue to use your personal information as permitted or required by law.
  • The right to object: In addition, if we process your personal information on the basis of a legitimate interest (or a third party), you can object to this. However, we may have the right to continue to process your information on the basis of our legitimate interests or where this is relevant to legal claims. You also have the right to object if we process your personal information for direct marketing purposes.
  • Right to lodge a complaint: with the National Supervisory Authority for Personal Data Processing.

 

By the terms and conditions of the Rental Agreement, AMA Rent A Car informs the data subjects whose data are collected of the manner and purpose for which these data are used and at the same time informs the data subjects of their rights.

 

 

 

 

 

  1. a) Contact dates:
  • AMURO RENT S.R.L.

o Registration No: J22/1342/2018, CUI RO39391508

o Address: SOSEAUA VOINESTI 48K IASI

o Phone: 0758557799

o E-mail: CONTACT@AMA-RENTACAR.RO