What is the contract?

Who are the contracting parties?

Before signing

The contract states AMA Rent A Car's responsibilities to you and your responsibilities to AMA Rent A Car when you rent a vehicle and purchase additional products and options. The following documents are an integral part of the contract:

The contract is between the vehicle supplier and you, the person whose name appears on the rental contract. You will find details of the vehicle rental service provider in the rental contract.

Please read these documents carefully. If you feel that you have not received all the documents - or if there is anything you do not understand or accept - please discuss it with a member of our team.

-     Contract Rental Agreement, including essential terms and conditions

- these General Rental Conditions

-     Vehicle Condition Report (if provided)

-     Local Specific Conditions

The person who signs the contract must be the person who pays for the rental and who will be the main driver of the vehicle.

By signing the lease ...

You agree:

What is the rental period?

Rental period is the period from 'take over' - date and time written on the rental contract - until the last of the following dates:

1. the date and time of the end of the rental contract

2. if you return the vehicle during business hours, when you hand in the keys and additional items at the return location

3. if you use the collection service, when you hand over the keys, additional products, and we inspect the vehicle with you at the collection location

4. if you return the vehicle out of hours, when the first of the following occurs:

- inspect the vehicle, or

- 12h00 (noon) on the next day that the return office is operational, after we find the vehicle, keys and additional items

- if we don't find the vehicle and keys in

within five days, we will consider them lost or stolen.

For more details see : Section 10) Damage, loss or theft

Yours:

- accept the terms     the rental contract

- rent the vehicle - including a replacement vehicle - and possibly additional products and services during the rental period

- accepted      General Rental Conditions

- do you agree with Vehicle condition report (if

is provided)

- to pay the amounts mentioned in the rental contract for the vehicle and for additional products and services for the rental period

- declare that you understand Local Specific Conditions - that you should receive in your booking confirmation email or that we can provide you with

at your request.

- pay the rental fees for any extension of the rental period - as well as for additional products and services you have verbally accepted

- pay administration fees, fines, theft or damage costs, highway tolls, parking, traffic or other fines or costs, legal fees and/or any other payments under the terms of this contract.

If you choose to pay in a currency other than the one used by AMA Rent A in the rental contract, the currency exchange rate used is based on the BNR rate plus 4%, the currency conversion service being provided by AMA Rent A.

When you sign, you agree that AMA Rent A may deduct these costs from your credit card.

Additional drivers

Signing the special form

Are there costs for having additional drivers?

AMA Rent A may require additional drivers to sign a special form.

By signing it, the additional drivers declare that they accept the terms mentioned in the contract.

No- AMA Rent A does not charge a fee for each additional driver.

For more details - Section 16) Additional options - Local Specific Services and Conditions - Miscellaneous information

Why should you read the contract?

You have already signed the AMA Rent A master rental agreement, so you may not be required to sign the rental agreement. However, we recommend that you check and read this contract and remember the terms and conditions.

What laws apply?

The laws of the country in which you are taking the vehicle.

A part of the contract can only be removed ...

If a judge or competent authority rules that a part of the contract is invalid or unenforceable. If possible, that part will be eliminated - but the rest of the contract will continue to apply.

By signing the rental contract, you confirm...

That you are authorized by the company to enter into the contract. If there is a conflict between this contract and your corporate or contracted contract - unless otherwise stated in your corporate or contracted contract - the terms of this contract will remain in force.

Booking reference number

You must have your booking number or the booking confirmation email with you.

We need it because...

It will help us to find the detailed information and you will be on your way as soon as possible.

Driving licences

All drivers must bring a valid driver's license for the entire rental period that is valid for use in the country of rental.

If one of the drivers cannot meet these requirements, they will not be able to drive the vehicle.

For more details see : Local Specific Conditions - Driver's License and ID Requirements or ask a member of our team.

Presentation of driving licence

Drivers must present a valid full driving licence.

What happens if you forget to bring your driver's license?

Drivers who cannot produce a valid and valid driving licence will not be able to drive the vehicle.

When do you need an international driving licence or an authorised translation of your driving licence?

Drivers must bring both their driving licence and either an international driving licence or

an authorised translation of the lease from a notary in the official language of the country where the lease takes place (if the law permits) if:

- your driving licence was issued in Europe and you are renting in a country outside Europe

- your driving licence was issued in a non-European country and you are renting outside that country

- the driving licence was not issued in the Latin alphabet, such as Arabic, Greek, Russian, Hebrew or Japanese

What if one of the drivers doesn't have an international driving licence?

Any driver who needs an international driving licence but does not have one will not be able to drive the vehicle.

How long have drivers had to hold a driving licence?

All drivers must have held a driver's license for at least the minimum period that AMA Rent A requires. Local Specific Conditions, Driver's License and ID Requirements.

If the driving licence does not state that the driver has held it for at least the minimum period, then the driver must provide other evidence, such as previous driving licences or a letter from the issuing authority stating that the driver has held it for at least the minimum period.

If the driver has previous convictions or suspensions

Convictions relating to a driving licence will not automatically disqualify the driver from driving the vehicle.

If one of the drivers has convictions, must necessarily to consult Local Specific Conditions, Driver's License and ID Requirements or ask a member of our team, as you may not be allowed to drive.

Payment cards

You must have with you the payment card you used when you made your reservation.

Why do you need to bring the payment card you used to make the reservation?

When you make a reservation, we use your payment card as a form of identity verification to ensure that we grant the vehicle to the person who requested the reservation.

If you do not have the payment card you used to make your reservation, we can rent you a vehicle, if we have one available, and if you meet all our other requirements, but you will have to pay the 'pay on location' price valid for that day, as it will be considered a new rental.

You do not have to use the card originally used to make additional payments or pre-authorizations, but the card must be issued in your name.

When do you have to have two cards?

For certain high value vehicles, you will need to have two payment cards issued in the name of the person who made the reservation.

This should have been clearly stated when you made your booking, but if you would like to check again, please speak to a member of our team.

Prior authorisations and guarantees

Before AMA Rent A will allow you to make a rental in the system, you must allow us to retain a prior authorization or guarantee.

You will need to provide us with the details of an approved payment card issued in your name that has sufficient funds to do this.

For more details see : Section 18) Payment, Specific Local Conditions - Payment for Fuel, Specific Local Conditions - Payment Options, or ask a member of our team.

What is a prior authorisation?

A pre-authorization holds an amount of money in your account. After a pre-authorisation has been made, you will not be able to use that money for anything else until you have paid the rental and the pre-authorisation has been issued by the card company.

While a pre-authorization is in place, it may appear that the amount has been withdrawn from your account, but this is not the case, the money is simply 'put on hold' until a final payment is made.

What is a guarantee?

Pre-authorisations 'hold' money in your account. But a guarantee transfers the money from your account.

What value will the prior authorisation have?

The amount can be fixed or calculated on the basis of the following:

- Estimated price of the rental vehicle

- Plus the estimated price of any additional options you have requested

- Plus an amount to cover the fuel you might use - if you don't buy Pre-Paid Fuel

- without the amount we declare that you paid for the rental when you made the reservation - for example, the value of a voucher.

The calculation varies, depending on the rental location.

What value will the guarantee have?

Most rental offices require a prior authorization, not a guarantee. When a guarantee is withheld, the amount of the guarantee will be the same as the amount of the pre-authorisation.

When returning the vehicle

The final payment amount will be calculated and processed using the payment card provided.

If you choose to pay by another method, it may take up to 30 days to release the pre-authorization hold on your original card.

The company that issued your card is responsible for issuing the amount. AMA Rent A is not responsible for the period during which your card issuer releases the blocked amount for prior authorization.

When returning the vehicle

The amount of the final payment will be calculated and the guarantee will be used.

If the final payment is higher than the guarantee, you will be asked to pay the difference.

If your final payment is less than the guarantee - or if you choose to pay using another payment method - you will need to contact Customer Services to obtain a refund.

Typically, card companies require 7-14 days to refund your account. Avis is not responsible for the time period in which the refund is applied by the card issuing company.

What other documents you need to have

You must have a photo ID. You may also need to provide proof of your home address.

In this section, when we say 'you', we mean the person whose name is on the rental agreement, additional drivers, anyone making a payment for the rental.

Photo ID

Your ID must have a photo that can identify you AMA Rent A accepts your passport or driver's license with photo, national ID card or any other government issued identification document.

What documents can you use to prove your home address?

It is possible to prove your home address. This can be done with a recent utility bill or bank statement. If your address is on your driving licence, Avis will accept it as proof.

Age restrictions for drivers

There are age restrictions - but these vary by vehicle and country.

For more details see : Specific Local Conditions - Age Information, or ask a member of our team.

What does age restriction mean?

- If a driver is under the minimum age to drive a particular vehicle, we will try to find you a vehicle with a lower age restriction.

- If a driver is under the minimum age restriction for all vehicles - or over the maximum age restriction for all vehicles, they will not be able to drive.

- If a driver is under a certain specified age or over a certain specified age, a surcharge will be payable for that driver.The driver will have to provide additional documentation proving that he/she is fit to drive the vehicle rented from AMA Rent A

Other circumstances

If you or someone in your group exhibits unacceptable behaviour, we may refuse to rent you a vehicle.

Unacceptable behaviour

We may refuse to rent you a vehicle if the AMA Rent A agent believes that one of the drivers is under the influence of alcohol or drugs or if you, or a member of your party, behaves - in our opinion - abusively or threateningly towards our team members.

If you do not meet all the requirements

We can refuse to rent you a vehicle - or allow certain drivers to drive.

Examples of cases where the requirements are not met

You will not meet our requirements if you have forgotten to bring the payment card used to make the pre-paid reservation, or if one of the drivers does not meet the requirements. We can rent you a vehicle if you do not meet these requirements - but it can be at the 'pay on location' price. Otherwise, we will cancel your booking, and you will need to contact the Customer Service Department to get a refund.

Safety checks

We perform identity, safety, driver's license and financial checks.

In this chapter, when we say 'you' we mean:

- The person whose name is entered in the rental contract

- Additional drivers

- Any person making payments for hire

What does this mean?

By signing the rental contract or driving the vehicle, you agree to these checks being carried out on you.

For more details see : Section 20) Personal data protection

If you do not pass the checks before or at the time of 'taking over' the vehicle

- If you fail one of the checks, AMA Rent A may refuse to allow the driver to drive the vehicle or to allow you to rent the vehicle.

- If we discover that you owe any amount to our company or any other company in the AMA Rent A group, we may refuse to allow the driver to drive the vehicle or allow you to rent the vehicle.

What happens if you don't pass the checks during or after the rental:

If we discover that any information you have given us is false or incorrect, you have breached your contract with us. You will have to pay any costs or damages we incur.

Vehicle rental price

The price for vehicle rental is calculated according to:

- Start date and time and end date and time of rental

- Rental location

- Length of time for which you rent the vehicle

- Type of vehicle mentioned in the rental contract

Unless otherwise specified, the price includes all costs you have to pay - for example, vehicle tax, local taxes and location surcharges.

Prices of additional options

Prices for additional options - such as child seats, additional driver(s), additional protection packages, delivery costs and GPS devices - are calculated based on the start date and time and end date and time of the rental, the location of the rental and the duration for which you are renting.

Unless otherwise specified, the price includes all costs you have to pay - for example, local taxes and surcharges for the location.

Location surcharge

If you rent from certain locations - usually airports, train stations and downtown locations - you will pay a surcharge for the location, because there are higher operating costs.

When do you pay the location surcharge?

Don't worry, this will be included in the price displayed, but may appear as a separate item on the rental contract or receipt.

Vehicle availability

Normally we have a vehicle from the group you requested.

If there is a problem with the availability of the vehicle...

It would be an unusual situation not to have a vehicle from the group you requested. If this happens, we will try to find you a vehicle from a higher group at no extra cost.

If we can only find you a vehicle from a lower group, and you agree to rent this vehicle, only the value of that vehicle will be retained. If you have already paid, you will be entitled to a refund of the difference.

To get on the road, we can offer you more vehicles or suggest you use an alternative means of transport until we can obtain a vehicle from your requested group as soon as it becomes available.

This happens very rarely, but if no vehicle is available, you will be entitled to a full refund of any amount you have already paid.

You will need to contact the Customer Service Department and provide them with your booking reference number to obtain a refund.

But what if this involves additional costs?

In the unlikely event that we are unable to provide you with a vehicle at 'pick-up' and you have to find alternative means of transport until we can provide you with a vehicle, we will reimburse you for the additional costs within reasonable limits.

If we cannot provide you with a vehicle and you have to rent from another company, we will pay the difference between the cost of renting from us and the cost of renting a similar vehicle from the other supplier.

If you have to pay additional costs as a direct result of us not being able to provide you with a vehicle, we will only be liable for these if all parties were aware that you would have to pay them when you made your booking (these are known as foreseeable losses).

We will not be liable for foreseeable losses if you were able to recover them from someone else. We will not pay for losses that are not directly associated with our failure to provide you with a vehicle or losses that were not foreseeable by you or us (loss of profit or opportunity).

You should do everything you can to reduce (or mitigate) the extra costs you have to pay.

If we are unable to provide you with a vehicle due to an unforeseeable or unavoidable event - such as an act of terrorism or natural disaster - we will not be able to help you with any losses you incur; but we will reimburse you for payments made towards the rental.

Availability of additional products

Normally we have available the additional products you have booked in advance.

What if there is a problem with availability?

It would be unusual for the rental office not to have available an additional product that you have booked in advance. In the unlikely event that this happens, we will try to obtain the equipment from another rental office. If this is not possible, we can:

- Let's buy some new equipment for you.

- To ask you to buy equipment elsewhere and refund the price paid. You must do your best to find equipment at a reasonable price.

- To reimburse the cost of the additional product booked in advance. You will need to contact the Customer Service Department for this.

Can you keep the extra equipment you had to buy?

NO, you cannot keep them. If you have agreed to buy the extra equipment elsewhere, you must hand it in when you return the vehicle.

If you provide us with the original receipt, we will reimburse you for the price paid for it.

This provision does not apply to additional equipment.

Vehicle condition

The vehicle has been maintained in accordance with the manufacturer's recommended standards and will be technically fit for 'takeover'.

What if the vehicle has damage?

Any existing damage, apart from minor damage, will be mentioned in the contract.

What is minor damage?

You do not have to report minor damage to our vehicles and we will not charge you for it. By minor damage, we mean:

- Scratches: less than 25 mm in length or any length, if they have not penetrated through the paint surface

- Bends: less than 25 mm in diameter, which have not broken the paint

- Stone chips: less than 3 mm in diameter and without bends

- Wheel or wheel cover: scratches without cracks or chips

- Seat covers: damage less than 3 mm in diameter

- Carpets: damage less than 10 mm in diameter

- Interior: stains or marks that can be cleaned or polished using our standard cleaning procedure.

You won't have to tell us and we won't charge you for them.

Vehicle inspection

When picking up the vehicle, it is necessary to inspect it. If there is any damage, other than minor damage, you must make sure it is mentioned in the contract.

What you need to do...

It is in your best interest to take some time to inspect the vehicle upon pick-up.

If you find any damage that is not already mentioned in the contract (other than minor damage), you must inform us about it before you leave by contacting the rental office.

If the vehicle is delivered...

It is your responsibility to inspect the vehicle. Before driving it, you must inform the driver who delivered it or contact the Customer Service Department to report damage, other than minor damage, that is not mentioned in the contract.

Vehicle use

There are a few things you can and CANNOT do when using our vehicles.

For further details please see Specific Local Conditions - Vehicle Removal, or ask a member of our team.

You must...

- Use the vehicle according to the traffic rules of the country in which you are driving

- Use the right fuel

- Lock the vehicle when not in use, or when fuelled - and it is mandatory to use all safety devices fitted or supplied with the vehicle

- Comply with all laws and regulations for the use of the vehicle and additional equipment

- Contact us as soon as you notice any damage to the vehicle - or if you consider that the damage makes the vehicle unsafe to drive.

IS PROHIBITED ...

- Take the vehicle out of the country of rental or other permitted country without our prior consent

- Use inappropriate fuel

- Driving the wrong way on a one-way street

- Driving carelessly and carelessly, or speeding

- Using a mobile communication device that may distract you from driving, including texting or emailing while driving, using a hands-free mobile phone or engaging in similar activities

- Mount your own equipment on the outside of the vehicle that may damage the vehicle, e.g. signs, bumpers, luggage bars, luggage racks or bicycle racks,

- Exceed the maximum authorised mass of the vehicle (specified by the vehicle manufacturer)

- Sell, lease, remove or dispose of the vehicle or any part of it, or allow anyone else to do so

- Sell, rent, remove or dispose of additional equipment or any part thereof, or allow anyone else to do so

- Push or pull a trailer or other vehicle

- To grant someone rights to the vehicle

- Perform work on the vehicle or allow anyone else to perform work on the vehicle without our prior consent

- Allow anyone other than the additional driver we accept to drive the vehicle

- Transport hazardous, toxic, flammable, corrosive, radioactive, harmful, dangerous or illegal materials

- Use the vehicle for criminal or illegal activities or purposes

- Use the vehicle for rental or rewards

- Use the vehicle for a purpose requiring an operator's licence

- To use the vehicle on rough terrain, on the race track, for racing, accompanying cars in competition, testing for reliability or speed, or to teach someone to drive, or for rallying, competition, demonstration or test drives.

- Use the vehicle if any driver is under the influence of alcohol or drugs or other narcotic substances, or drugs whose effects prohibit or affect the driving of a vehicle.

- Use the vehicle in a reckless, careless or abusive manner

- Operate the vehicle when a warning light is illuminated on the dashboard or when the reminder to go for service is displayed, unless you are unable to stop safely or have been advised to continue your journey. Please contact us immediately.

- Transport animals without our prior consent.

These examples are not limitative; any illegal or dangerous conduct while driving or otherwise using the vehicle will be considered a breach of contract and, to the extent permitted by law, you will lose the benefit of damage waiver, financial liability reduction products, accident insurance and third party liability insurance.

Maximum mileage

If a maximum mileage is displayed in the vehicle, and you are aware that you will soon exceed it, you should contact us immediately.

Watch the mileage

You cannot exceed the maximum mileage without our consent. If you reach the maximum mileage limit during the rental, we can replace your vehicle with a similar one. We will bear the cost of bringing the replacement vehicle to you.

Allowing mileage overruns

For some rentals, a permitted mileage range applies. If you exceed the allowed range, an over mileage fee will apply. For further details see : Specific Local Conditions - Miscellaneous Information, or ask a member of our team.

What does this mean?

If there is a permitted mileage range, it will be mentioned in the rental contract. If you exceed this range, you will have to pay for the excess kilometres, as mentioned in the rental contract.

When you sign the rental agreement, you give us permission to charge you for this, and we will withdraw the amount from your payment card.

Regional laws:

Laws in the country you drive in will require you to comply with local, regional or national restrictions that you may not be aware of.

What should you do?

You need to make sure you are familiar with these laws, otherwise you may receive a fine or penalty. If you are not sure which laws apply in the vicinity of the rental office, please ask a member of our team.

Here are some examples:

Restrictions may oblige you:

- To use winter tyres on certain roads during certain months of the year. If the rental office is on such a road and you rent during these months, the vehicle will be fitted with winter tyres.

- Drive only in the immediate vicinity of the rental office, for a short time after pick-up or before returning the vehicle, for example if the rental office is located in an area of historic or historical interest,

- Have certain equipment that we do not supply with the vehicle, such as breathalysers

- Only drive in a restricted area if you have paid for it, e.g. a pay zone for heavy traffic.

Where can you drive?

Wherever it is allowed in the country of rental.

For further details see : Specific Local Conditions - Taking the vehicle out of the country, or ask a member

of our team

Can you drive in other countries?

You can drive in other countries permitted, but this varies depending on the country in which you made the rental and whether you purchased a relevant extended insurance product.

If you have an accident

Sometimes accidents happen, so we have some guidelines on what to do if an accident occurs.

For further details see : Specific Local Conditions - Miscellaneous Information, or ask a member of our team

What to do at the scene of an accident...

You must...

- Do NOT admit liability to a third party. If you admit liability, it may be harder for us to recover our costs and reimburse you the difference.

- If possible, note the names and addresses of all parties involved, including witnesses and passengers

- Fill in the European accident report form and return it to us within seven days.

- If you can no longer drive your vehicle safely, insure it as much as possible and call us to make plans for its recovery. If you need it, we can provide you with a replacement vehicle as quickly as possible.

- Report the accident to the police and obtain a police report or file reference number

What to do after the accident...

You must...

- Complete an incident report form and return it to us within seven days. This is in addition to the European accident report form. If you do not find it in your vehicle, let us know and we will send it to you. You cannot send us wrong information on purpose. If you do so, you will lose your right to third party liability insurance, to the extent that the law allows us.

- Do not repair the vehicle yourself or allow anyone else to do so, unless we have given our consent. If you allow repairs to be carried out without our consent, you will have to pay for them, and, to the extent that the law allows us to do so, you will lose the benefit of damage waiver, liability mitigation products, personal accident insurance and/or third party liability insurance.

- Make sure that you and the driver help us with the forms to the insurer regarding the accident.

If you do not send us the accident report form or we discover that it contains incorrect or missing information, you will be charged a processing fee.

For further details see : Specific Local Conditions - Miscellaneous Information

Roadside assistance

If you need to request roadside assistance, just call us or our roadside assistance provider. Their contact information can be found inside the vehicle.

For further details see : Specific Local Conditions - Miscellaneous Information, or ask a member of our team.

See also Section 16) Additional Options - Services, below, for more information about 'Roadside Assistance Plus'.

In case of mechanical damage:

Mechanical breakdowns of our vehicles rarely occur. However, if they occur in an authorised country, then we will offer free roadside assistance. Our roadside assistance provider will try to resolve the problem on the spot, but if unable to, will take you and your group to the nearest rental office, where we will try to provide you with another vehicle so you can continue your journey.

Other problems during rental...

If you have purchased Roadside Assistance Plus, and you drive in an authorised country, we will also provide roadside assistance for certain non-mechanical faults.

Go you only have to pay the cost of the additional items needed to get the vehicle moving again

- for example fuel or tyres.

In all other circumstances...

Even if you have not purchased Roadside Assistance Plus, you still need to let us know if you have had a breakdown or accident.

If you need roadside assistance, we will provide it, but you will have to pay for it. You will also have to pay any costs generated for returning the vehicle to the country of hire. These may include, but are not limited to:

- Travel and recovery costs

- Repair costs

- Loss of use

- Repatriation costs

- A processing fee

- And any costs necessary to transport you and/or your passengers to another location.

By signing the rental contract, grant us permission to withdraw payment for this, and we will charge your payment card.

If the vehicle, keys or additional equipment are stolen

Sometimes thefts do occur, so we have some guidelines on what to do if something you have rented from us is stolen.

For further details see : Specific Local Conditions - Miscellaneous Information, or ask a member of our team

What to do on the spot...

Must:

- immediately report the crime to the police and immediately obtain a crime report or file reference number,

- to immediately provide us with the police report or file reference number and keys (if possible).

What to do next:

Must:

- Complete an incident report form and return it to us as soon as possible (within 7 days). We will send you the form. If you do not send us the incident report form, a processing fee will be charged. You cannot send us wrong information intentionally. If you do so, you will lose your right to limit your financial liability, to apply for additional protection packages and third party liability insurance, to the extent permitted by law.

- Make sure that you and all members of your group assist us with forms to the insurer regarding the accident, police investigation or other body regarding the theft.

Extension of the lease

If you wish to extend your rental, please contact us as soon as possible. At the latest, you should do so before the end date and time stated in the rental agreement.

For further details see : Specific Local Conditions - Returning the vehicle , or ask a member of our team

You can extend...

We will do our best to help you, although another customer may have booked the vehicle.

We will require you to return to the rental office and sign a new contract and perhaps exchange the vehicle if:

- You need the vehicle for more than 28 days, including the initial rental period

- You have made more than three requests to extend your lease

Extension costs:

- Extra days will be charged at 'pay on site' price

- Pre-authorizations will be updated to include anticipated additional costs - and you will need to use the same payment card used for the initial pre-authorization

- You may need to return to the rental office to sign a new rental agreement and/or provide an additional payment card for pre-authorization.

If you don't extend the lease:

If you do not extend your rental, and you are more than 29 minutes late returning the vehicle, your rental will automatically be extended and you will be charged for one additional day of rental at the current rental fee plus a late return processing fee for each day or part of a day until the vehicle is returned.

If you do not return the vehicle:

If you do not return the vehicle to us at the agreed date and time, you have breached the contract and will lose the benefit of damage waiver, liability reduction protection packages, or personal accident insurance. This means that you will have to prove that the damage, loss or theft occurred before the agreed return date if you want to benefit from these waivers and protection products. We will take steps to find and recover the vehicle. This may include reporting the vehicle to the police as lost or stolen, forwarding your information to a recovery agency, and/or attempting to recover the vehicle in your area.

You will also have to pay:

- the full cost of recovery

- the loss of rental income we suffer

- costs we have to pay to third parties in relation to the vehicle

- our own reasonable costs, including a late return processing fee

When you sign the rental agreement, you give us permission to do so. You will be charged and the payment will be taken from your payment card. If you consider that you will be late with the return of the vehicle, ask for an extension immediately.

Damage to the vehicle

This happens if the vehicle, keys, accessories or vehicle documents are damaged or the keys, accessories or vehicle documents are lost or stolen during the rental.

How we calculate repair costs

We use a damage matrix to calculate the estimated cost of repair. The damage matrix uses an average repair cost for the selected vehicle group, and takes into account the makes and models in that group. We evaluate these using:

- standard for labour and duration of work, according to a standard estimating schedule in the field;

- the price of original components from the equipment manufacturer,

- loss of use (the value of the vehicle reduction in value and interest expense, not the potential lost rental income). We will only charge loss of use if the vehicle has to be sent for repair.

For further details see : Section 17) Additional Options - Disclaimers and Protections, Local Specific Conditions - Additional Protection Services, or ask a member of our team

No additional coverage

You are responsible for payment:

- either the replacement cost or the estimated repair cost, the lower value will be chosen.

- loss of use

- our processing fee

You will not be charged if our standard cleaning procedure solves the damage.

With additional coverage

Reduced financial responsibility in case of damage is usually standard for rented vehicles. If this is the case, it will be mentioned in the rental contract. If it is not included, it can be purchased separately. Exceptions apply.

You can also buy additional protection services separately that reduce financial liability

You are responsible for paying an amount up to the financial responsibility mentioned in the rental agreement for:

- cost of repair or replacement, and

- loss of use and

- processing fee (if applicable)

Loss or theft

This happens if the vehicle is lost or stolen during the rental period.

For further details see

: Section 17) Additional Options - Disclaimers and Protections, Local Specific Conditions - Additional Protection Services, or ask a member of our team

No additional coverage

You are responsible for the payment:

- replacement cost

- loss of use

- processing fee

With additional coverage

Usually, reduced liability in case of theft is standard for rented vehicles. If this is the case, it will be mentioned in the rental contract. If it is not included, it can be purchased separately. Exceptions apply.

You can also purchase additional protection services separately to reduce financial liability.

You are responsible for paying an amount up to the financial responsibility mentioned in the rental agreement for:

- replacement cost and

- loss of use and

Damage to optional equipment

This happens if the optional equipment is damaged/broken/destroyed or if you do not return it.

We're gonna...

Apply the replacement feein addition to the equipment rental fee.

For further details please refer to the Specific Local Conditions: - Optional equipment and services for Vehicles, or ask a member of our team.

Damage to property and personal injury

This happens if you are involved in an accident in which someone is injured, or if property is damaged.

For further details see Local Specific Conditions: 17) Additional Options - Disclaimers and Protections, Local Specific Conditions - Options for Disclaimers and Protections, or ask a member of our team

No additional coverage

The vehicle has third party liability insurance. This means that you are covered for any damage to another person's property - e.g. its vehicle - and/or any injury to third parties, including passengers in the rented vehicle.

You will not have to pay the cost of these unless the damage or injury was caused by:

- Your neglect.

- Breach of contract by you (e.g. allowing a person not authorised by Avis to drive the vehicle)

- Or you broke the law.

In these circumstances, if we are required by law to provide third party liability insurance, the minimum statutory cover will apply, but we, or our insurer, may seek to recover costs from you.

Third party liability insurance does not cover injuries to the driver of the rented vehicle or personal items inside the vehicle.

How can you get additional coverage?

You can buy personal protection insurance from us - although there are exceptions. Personal accident insurance is provided by our partner. By having personal accident insurance, you will only be liable for the payment of an amount up to the financial responsibility.

Damage, loss or theft resulting from breach of contract

If the vehicle, keys, accessories, additional equipment or vehicle documents are lost, stolen or damaged as a result of you or someone in your group breaching the terms of this contract, then you are responsible for all costs. For further details see : Section 17) Additional Options - Disclaimers and Protections, Local Specific Conditions: - Options for Disclaimers and Protections, or ask a member of our team

How this will affect you

If you violate the terms of your rental agreement with AMA Rent A, you may lose the benefit of the exemptions, financial liability reduction products, personal accident insurance or third party liability insurance.

So you will have to pay:

- Full cost of replacement or estimated cost of repair

- Loss of use

- The costs we have to pay to third parties

- Our own reasonable costs, including a processing fee

In these circumstances, if the law stipulates that we provide you with third party liability insurance, the statutory minimum cover will apply, but we, or our insurer, may seek to recover costs from you.

Silver

If there has been damage, loss or theft, then we must charge you.

What will you have to pay when we discover damage, loss or theft?

You will not pay more than the normal amount of financial responsibility for the vehicle.

When you sign the lease, grant us permission to withdraw this payment for damage or loss, and we will charge it to your payment card.

This will happen when you return or exchange the vehicle. If the vehicle has been stolen, we will charge you after the return date mentioned in the rental contract has passed.

What will you have to pay later?

If you have to pay more than your financial responsibility, we will bill you for the additional costs.

By signing the rental agreement, you grant us permission to withdraw payment for damage or loss. If possible, we will charge it to your payment card.

Third party protection products

Even if you purchase a policy from an external provider, you will still have to pay if the vehicle is lost, stolen or damaged.

You'll have to...

Pay the full cost mentioned above.

After that you will file a claim with the external provider to recover your money. It is your responsibility to make sure you understand the terms of any policy you purchase from an external provider and any claim you make. We cannot help you with this claim.

What happens if you can prove that the damage, loss or theft was not your fault or due to your negligence or if you can prove that the damage was less than what Avis claims?

To the extent permitted by law, you will have to pay, even if you know who stole or damaged the vehicle.

We will...

If the law allows us to do so, we will require you to pay the cost of the damage or loss and the cost of the rental, even if the vehicle is not found or repaired at the time of withdrawal of payment.

Although we are not obliged to do so, we will try - with your help - to recover costs from third parties. If we succeed, we will reimburse you for these costs.

You will not be liable for these costs if they arise from our negligence, or if we have breached the contract.

If you can prove that the damage was not your fault or due to your negligence, we will reimburse you for these costs (if we have already withdrawn payment, because the law allows us to do so). If you can prove that the damage is worth less than we have declared, we will reimburse you the difference.

Fines and other sanctions

You are responsible for ensuring that the vehicle you have rented is used in accordance with the laws of the country in which you are driving.

For further details see : Specific Local Conditions - Miscellaneous Information, or call the Customer Relations Department.

You are responsible for...

You are responsible for all fines and penalties resulting from the way you or another driver uses the rented vehicle. Fines and penalties may include:

- All fines or penalties for illegal parking

- Motorway tolls

- Towing fees

- Towing costs

- Fines or penalties for traffic irregularities

- Speeding fines

- And any other fines or penalties.

If we receive fines or penalties issued to you...

If a fine or penalty is received at AMA Rent A because you did not pay a fee or did not comply with a law, we will withdraw a payment for:

- Our administration fee, to cover the costs of administering the fine or penalty

- Fine or penalty itself - if we have to pay it

By signing the rental agreement, you grant us permission to withdraw these payments. We will charge them to your credit card.

Transmission of your information

By signing the rental agreement, you agree that we may forward your information, as well as a copy of the rental agreement, to the authority or private company that issued the fine or penalty, if we believe they have the right to obtain the information and the law allows us to do so. They will then be able to transfer the fine or penalty to you and contact you. We will charge a processing fee for this service performed.

If we cannot pass on your information.

There are situations where we are legally unable to pass on information about you. In these circumstances, we will pay the fine or penalty on your behalf, then bill you for the fine or penalty and our administration fee.

Your right to appeal

If you wish to appeal, contest or fight a fine or penalty, we will provide you with details on:

- Fine or penalty

- The organisation issuing the fine or sanction

You must communicate directly with the issuing organisation to obtain a refund and/or compensation. Unfortunately, we cannot help you with your dispute.

If the rented vehicle is confiscated

Unless the seizure is due to our negligence; we have breached the contract or the law; if the vehicle is seized by the police, customs or tax authorities or any other authority while you are renting the vehicle, you will have to pay:

- Any costs incurred by us due to confiscation

- Plus any loss of rental income for the period during which the vehicle cannot be rented by someone else

- Plus a processing fee

Returning the vehicle

Unless otherwise agreed, you must return the vehicle and all additional equipment rented, to the rental office mentioned in the car rental contract, at the return date and time.

Returning the vehicle in advance

Even if you return the vehicle and additional equipment in advance, you will have to pay for the entire rental period.

Because special offers and discounts are usually associated with certain timeframes, you may pay more if you return the vehicle in advance.

Return during operating hours

We recommend that you be present when we inspect the vehicle. You have this right, but you may have to wait if it is crowded.

Out-of-hours return

Unless you have agreed otherwise with us, you may not return the vehicle and additional equipment outside normal operating hours.

If you have agreed to return a vehicle and additional equipment out of hours, there are a few things you should know.

For further details see: Section 10) Damage, loss and theft

If you return a vehicle outside of operating hours

If you return the vehicle and additional equipment outside normal operating hours, you must:

- Leave extra equipment in the glove compartment or boot

- Secure the vehicle near the rental office

- Leave your keys in the specially marked keyboxes secured outside the lock-up desk and let us know where the vehicle is.

Your responsibilities

You remain responsible for the vehicle and additional equipment until the first of the following occurs: We inspect the vehicle

12h00 (lunchtime) of the next day of operation of the rental office, after we have picked up the vehicle, keys and additional equipment

If we cannot locate the vehicle and keys within five days, we will consider them lost.

You will also be responsible for:

Damage to or loss of the vehicle or additional equipment

Fines or penalties for illegal parking, traffic irregularities or other fines and penalties imposed during this period

unless they are caused by our negligence or by us breaking the contract or the law.

Vehicle condition

You must return the vehicle and additional equipment in the same condition in which you received it.

Normal wear and tear:

We will allow for some normal wear and tear; taking into account distance travelled and length of rental period. This includes (but is not limited to) tyres, accessories, documents, tyre inflation kit, keys, and navigation devices (GPS), child seats or other equipment and their user manuals, cables and carry bags (if any).

Return inspection

We will always inspect the vehicle upon return.

For further details see Section 10) Damage, loss or theft

Your presence during the inspection

We recommend that you be present during the inspection so that any damage can be approved, the total amount payable can be confirmed and payment can be made.

If you are not present during the inspection

We will inspect the vehicle in your absence. To avoid unexpected penalties, it is important that you are present during the inspection.

If we find damage

We will add the cost of any damages we discover to the amount you must pay for the rental period. We will withdraw the amount from your payment card. You will not be liable for this amount if you can prove that the damage was not your fault or negligence or that you breached the contract.

Unless you have asked us to send you a receipt by post or e-mail, you will usually be able to view all payments on the web page used to make your booking.

When you sign the rental agreement, you authorize us to withdraw payment for damages, if necessary. We will automatically charge your payment card.

Using the collection service

If we have agreed to collect the vehicle from you, we will try to do so at the date and time stated in the contract.

But if we agreed to take it up at another time, we will do so then.

For further details see: Section 16)

When we collect the vehicle

AMA Rent A driver will try:

To inspect the vehicle with you or a person they reasonably believe is acting on your behalf.

Confirm the total amount due for the rental Collect payment

If no one is present when we collect the vehicle, it can be taken to the nearest rental office and inspected in your absence.

You must pay for the fuel we use to take the vehicle to the nearest rental office. If you have not purchased Fuel in Advance, it will be added to the 'pay on return' price.

We recommend that you be present when we inspect the vehicle.

Additional options - Services, Section 14) Fuel, Specific Local Conditions - Fuel Payment, or ask a member of our team.

Learn more: section

9) Extension of Rental, Section 12) Returning the Vehicle, Conditions for Location - Delivery and Collection, or ask a member of our team

If we find damage

We will add the cost of any damages we discover to the amount you have to pay. We will withdraw this amount from your payment card. If you can prove that the damage was not caused by your fault or negligence, we will refund these costs to you.

Unless you have asked us to send you a receipt by post or e-mail, you will usually be able to view all payments on the web page used to make your booking.

When you sign the rental agreement, you authorize us to withdraw payment for damages, if necessary. We will automatically charge your payment card.

If we can't collect the vehicle

If our driver can't collect the vehicle because:

- Not at the agreed location

- Can't find the keys

- Or any other reason beyond our control

We will contact you to re-schedule the collection - or ask you to return the vehicle to us.

What are the costs

If our driver can't collect the vehicle:

- You will be charged for unsuccessful collection

- And we'll treat the situation as if you didn't announce the lease extension

Of course, unless the non-collection of the vehicle was due to our negligence or because we breached the contract.

At the beginning of the rental

The vehicle will normally have a full tank of fuel.

Return the vehicle with a full tank

You must return the vehicle to us with a full tank of fuel, as indicated by the factory-installed fuel gauge.

We recommend that you refuel as close to the rental office as possible on the return date and keep your receipt to show us proof. If you do not return the vehicle with a full tank - or cannot show us a receipt for the fuel - you will be charged.

Power options

'Fuel in Advances'

How the "Fuel in Advance" option works

If you don't return the vehicle with the same amount of fuel as when you picked it up - usually a full tank - and you don't have a receipt to prove refuelling, or if you think you won't be able to refuel, we have a few options available.

For further details see: Specific Local Conditions - Fuel Payment, or ask a member of our team.

If you plan to travel more than 100 miles or 160 kilometers - as applicable in the country of rental, you can rest assured that you do not have to fill up your vehicle near the return location.

Just return the vehicle with the fuel that is in the tank (even if it is almost empty), as long as the engine is still running.

This is only valid if you have requested this option before taking over the vehicle.

You will pay for a full tank of fuel, according to the capacity of the tank declared by the manufacturer - plus the cost of refuelling the vehicle.

Depending on where you rent, this cost may be lower than the average fuel price at the start of the rental period - as shown on the authorised fuel gauge. However, you will not get a refund for unused fuel unless you return the vehicle with a full tank of fuel, in which case we will reimburse you for the Advance Fuel Payment.

Payment on return

How the Pay on Return option works:

The Pay on Return option applies if you have driven more than 125 km or 75 miles - as applicable in the country of rental - and:

- You have not purchased Fuel in Advance

- You did not return the vehicle with a full tank

You do not need to request this option when collecting the vehicle. Simply return the vehicle without a full tank.

Pay for fuel according to the factory-installed fuel gauge, rounded to the nearest eighth (1/8) of a tank.

How to calculate an optimal tank

One eighth (1/8) of a tank is based on the fuel tank capacity declared by the manufacturer.

How to calculate the cost

We charge a fixed percentage above the average fuel price at the end of the rental period for the country you are renting in - as shown by an authorised fuel index. This includes the cost of refuelling the vehicle for you.

The price per litre for the Pay on Return option will be mentioned in the rental contract.

What equipment is available?

We offer various equipment that can be useful on your trip. You can rent various devices such as GPS systems, child seats and snow chains, and you can buy others (e.g. USB chargers).

Would you like more details?

For further details see Local Specific Conditions : - Special equipment

What services are available?

We offer various services that may be of use to you on your journey, such as delivery services, roadside assistance, plus an electronic toll payment system; you can see an example of this below.

Would you like more details?

For further details please refer to the Specific Local Conditions

Additional drivers

You can add additional drivers to your rental.

All additional drivers must carefully read the terms of the contract before driving the vehicle.

If we accept additional drivers, all taxes and surcharges will be mentioned in the rental contract.

How adding additional drivers works

We charge a fee for each additional driver we allow to drive the vehicle. If any of the additional drivers are outside our age restrictions, we will also charge a driver surcharge.

You may only allow AMA Rent A authorized drivers to drive the vehicle. No one else is allowed to drive the vehicle.

You will be responsible for all costs - whether they are incurred by you or by additional drivers.

Delivery service

Some rental offices offer a delivery service, whereby we bring the vehicle and additional equipment requested to the address you provide, at the date and time you have given for the rental to start. If we agree to deliver your vehicle, this will be mentioned in the rental contract.

For further details see Section 2) Requirements you must meet to rent the vehicle, Section 7) Condition and inspection of the vehicle at 'pick-up', Local Specific Conditions - Delivery and Collection, or ask a member of our team.

How the delivery service works

We charge a fee for the delivery of the vehicle. If you choose to have your vehicle delivered, you must:

- Be a resident of the country where you are renting

- To be present at the place of delivery during the period chosen for delivery

- Have the necessary documents with you to rent the vehicle.

If you do not meet the requirements of this contract, we may refuse to deliver your vehicle. You must give us at least one day's notice so that we can arrange delivery.. We may be able to deliver even if we are given less notice, but you should check by calling the Reservations Department.

Collection service

Some rental offices offer a pick-up service, whereby we pick up the vehicle and additional equipment you have rented from an address provided by you, at the date and time set for the end of the rental.

If we agree to collect the vehicle, this will be mentioned in the rental contract.

For further details see Section 13) Condition and inspection of the vehicle on return, Local Specific Conditions - Delivery and Collection, or ask a member of our team.

How the collection service works

We charge a fee for collecting the vehicle.

You must be able to deliver your vehicle to us within the requested collection period. It is important that you are present when we inspect the vehicle - so that you are not charged for things you did not expect.

You remain responsible for the vehicle and additional options until you turn in the keys, additional options, and we inspect the vehicle with you at the pick-up location.

If the vehicle and additional options are not available when we arrive, we will charge you for the missed collection. You will then either have to schedule a new collection - and pay another collection fee - or return the vehicle to the rental office.

Please let us know at least one day in advance if you would like us to collect the vehicle.. We may be able to collect the vehicle even if we are given less notice, but you should check this by calling the Reservations Department.

Meet and greet service

Some rental offices offer a 'meet and greet' service, whereby you are met with your vehicle and additional equipment upon arrival.

If we agree to offer you a meet and greet service, this will be mentioned in the rental contract.

For further details please see Specific Local Conditions - Miscellaneous information, or ask a member of our team.

How the 'meet and greet' service works

We charge a fee for the meet and greet service.

You must give us at least one day's notice so that we can arrange a meet and greet.. We may be able to offer you the service even if we are given less notice, but you should check this by calling the Reservations Department.

Out-of-hours pick-up service

Some rental offices in airports or train stations offer an after-hours pick-up service, whereby you can pick up your vehicle and additional requested options outside the normal operating hours of the rental office. If we accept an out-of-hours pick-up, this will be mentioned in the rental contract.

For further details please see Specific Local Conditions - Miscellaneous information, or ask a member of our team.

How the out-of-hours pick-up service works

Avis charges a fee for after-hours pick-ups.

You need to give us at least one day's notice so that we can arrange 'pick-up' outside of normal business hours.. We may be able to offer you the service even if we are given less notice, but you should check this by calling the Reservations Department.

Rentals with return to another office

Some rental offices offer you the possibility to pick up the vehicle and additional equipment from one rental office and return it to another rental office.

If such a rental is accepted, this will be mentioned in the rental agreement.

For further details please refer to the Specific Local Conditions - Rentals with return to another office or ask a member of our team.

How does renting with return to another office work

A displacement fee will be charged

If you requested a rental with return to another office when you made your reservation, this fee will be included in the rental price that you have been notified.

You can request a rental with return to another office before you pick up the vehicle

- or you can request this service when you arrive at the rental office.

If a rental with return to another office is not accepted, and you return the vehicle to another rental office, a dislocation fee will be charged at the 'pay on location' price on the day of return.

Roadside Assistance Plus

We offer extensive roadside assistance if you want to protect yourself from problems resulting from specific non-mechanical causes.

For further details see Specific Local Conditions - Section 8) During the rental period, Roadside assistance, Specific Local Conditions, Miscellaneous information, or ask a member of our team.

What Roadside Assistance Plus covers

If you have purchased Roadside Assistance Plus, it will be mentioned in the rental contract.

Roadside Assistance Plus covers the cost of travel and work carried out - as long as you use our roadside assistance provider.

It does not cover:

The cost of items needed to get the vehicle moving again - such as fuel or tyres

The cost of transporting you - and/or your passengers - to another location.

Electronic payment of tolls

At some rental offices, our vehicles are equipped with a box attached to the windshield. This contains an automatic motorway toll payment device, which allows you to pay motorway tolls without having to stop or queue at the counter.

For further details see Local Specific Conditions - Special Equipment, or ask a member of our team.

How the electronic payment system for motorway tolls works...

By signing the rental agreement, you authorize us to withdraw the payment, and we will charge your payment card.

What liability limitations and protections are available?

We offer various limitation of liability options and protection packages to help you on your journey. Some of them can be found below.

Do you want to know more?

For further details see Local Specific Conditions

Supplementary Vehicle Accident Waiver (CDW) services:

The damage waiver reduces the financial liability you have to pay if the vehicle, keys, accessories or vehicle documents are damaged or the keys, accessories or vehicle documents are lost or stolen while you have rented the vehicle.

In most cases, this option is provided as standard with vehicle pick-up. If it is included, this will be mentioned in the rental contract.

For further details please refer to the Local Specific Conditions Section 10) Damage, Loss or Theft, Local Specific Conditions - Disclaimer Options and Additional Protection Services, or ask a member of our team.

Supplementary Vehicle Accident Waiver (CDW) services:

The amount you will have to pay will be the lesser of a) the cost of repair or replacement plus any loss of use plus a processing fee; or b) the financial responsibility stated in the rental agreement.

To the extent that the law allows, the amount you have to pay will not be reduced if the damage was caused by or resulted from the following:

- water or fire damage caused by you.

- driving the vehicle without proper care and attention

- driving or using the vehicle in violation of Section 8 During Rental, Use of Vehicle.

Theft Protection (TP)

Vehicle theft protection reduces the financial liability you have to pay if your vehicle is stolen during the rental period.

In most cases, theft protection is provided as standard with vehicle pick-up. If it is included, this will be mentioned in the rental contract.

For further details see: Section 10) Damage, Loss or Theft, Local Specific Conditions - Disclaimer Options and Protection Packages, or ask a member of our team.

Vehicle theft protection covers...

The financial liability you will have to pay will be the lesser of

a) the cost of replacement plus any loss of use plus a processing fee; or

b) the financial responsibility mentioned in the rental contract.

The financial liability you have to pay will not be reduced if the damage was caused or occurred as a result of the following:

- The keys were left in the vehicle

- Keys were lost or stolen as a result of your negligence.

- Use of the Vehicle in Violation of Section 8 During Rental, Use of the Vehicle.

Additional protection services to reduce financial liability

They reduce the financial liability and administration fee.

If you have purchased a product to reduce financial responsibility, this will be mentioned in the rental agreement.

For further details see: Section 10) Damage, Loss or Theft, Local Specific Conditions - Disclaimer Options and Protection Packages, or ask a member of our team.

How does it work?

It works together with:

- Vehicle Crash Protection Services (CDW)

- Protection in case of vehicle theft

The amount you will have to pay will not be more than the financial responsibility mentioned in the rental agreement.

Windscreen protection (LI)

Some rental offices offer the LI package - "Zero Liability" for damage to the windscreen of the vehicle, which reduces to zero the amount you have to pay if the windscreen is damaged while you are renting the vehicle.

If you have purchased this package it will be mentioned in the rental agreement.

For further details see: Section 10) Damage, Loss or Theft, Local Specific Conditions - Disclaimer and Protection Options, or ask a member of our team.

"Zero liability" for windscreen damage Vehicle covers...

The amount you have to pay will not be reduced if the damage was caused or occurred as a result of the following:

- Driving the vehicle without proper care and attention

- Driving or using the vehicle in breach of this contract. Please pay particular attention to Section 8) During the rental period, Use of the vehicle

Supplementary Personal Insurance (PAI)

We also offer accident insurance for people in the rented vehicle (PAI), but this is provided by a third party. If you decide to purchase this insurance, you will need to read and agree to separate terms and conditions - which can be found in the Local Specific Conditions document.

If you have purchased accident insurance for the people in the vehicle, the cost of this will be mentioned in the rental contract.

For further details see: Section 10) Damage, Loss or Theft, Local Specific Conditions - Disclaimer Options and Protection Packages, or ask a member of our team.

Personal accident insurance covers...

- Any bodily injury sustained by the authorised driver of the vehicle when the accident occurred

- In some rental offices, any loss or damage to personal property belonging to you or someone in your party that was in the vehicle when the accident occurred is included. Before purchasing insurance, you should check the home or travel insurance issued by your payment card company. It

you may find that the insurance you have already covers you.

Protection packages

Some rental offices offer financial responsibility reduction products as a package deal so that you can save money or get extra protection.

If you have purchased a protection package then this or the individual protection products that make up the package will be mentioned in the rental agreement.

For further details see: Local Specific Conditions - Disclaimer Options and Protection Packages, or ask a member of our team.

What the protection packages cover

Even if you have purchased a protection package, you may still have to pay the lesser of a) the cost of repair or replacement, plus any loss of use plus a processing fee; or b) the financial responsibility. If you have to pay financial responsibility or a processing fee, the amounts will be stated in the rental agreement.

Payment methods

We accept different types of payment, depending on the country where the rental takes place.

Additional payment methods may be accepted in some rental offices, but additional conditions may apply.

For further details see: Specific Local Conditions - Payment Options, or call the Reservations Department, or ask a member of our team.

Payment cards we accept

We accept the following payment cards:

- Diners cards,

- Visa credit cards and

- MasterCard credit cards.

Payment cards we do not accept

Other payment methods

In some rental offices, we can accept the following payment cards:

- Discover cards,

- Visa debit cards,

- MasterCard debit cards,

- Carduri Maestro,

- Vouchers from travel agencies.

Reservations approved

We accept 'pay now' booking confirmation emails, 'pay now' booking numbers and vouchers issued by AMA Rent A group companies or AMA Rent A partners towards the cost of the rental.

If the amount you have already paid - mentioned in the booking confirmation - is less than the rental cost, you will have to pay the difference.

If you have already paid more than the rental cost, you will not get a refund, but if you wish to purchase additional options from us at the time of rental, you can use the difference towards the cost of these items.

If the e-mail, reservation number or voucher refers to another rental period, we will not be able to accept it for payment of the rental fee.

If you are unsure whether you have booked through an Avis group company or an Avis partner, please call the Reservations Department or ask a member of our team.

Other reservations

If you have paid a deposit to a third party other than AMA Rent A or an AMA Rent A partner, we may accept proof of purchase from them as payment for the rental, but it is at our discretion whether we do so. If you're not sure we'll accept itIf you have any questions, please call the Reservations Department or speak to a member of our team.

Late payments

If you make a late payment, we will, without further notice, charge interest on the overdue amount if the law allows us to do so.

For further details see: Specific Local Conditions - Payment Options, or call the Customer Relations Department.

Dobanzi

Interest is calculated at an annual percentage rate, added to the reference lending rate of the national bank of the country where the lease takes place, and in accordance with the law.

Also, we will charge you for any costs that we have to cover while trying to get payment from you - including legal costs.

If we terminate the contract early

In certain circumstances, we will try to terminate the contract.

In this section, when we say 'you' we mean:

- Person mentioned in the rental contract

- any driver

- Any person making payments for rentals

Individuals:

If you are renting as an individual, we can terminate the contract immediately if:

- we learn that you have been dispossessed of any of your assets until you pay your debts; or

- an ordinance has been issued

the court order instituting an execution against you; or

- you are declared bankrupt; or you breach the contract in a way that causes us significant loss or damage, or in a way that cannot be rectified.

What this means:

If you break the contract, because you don't do what you're supposed to do, you have to pay:

- any amounts due to us under the contract; and

- for losses we suffer as a result, if they are losses that we all anticipated, when you signed the contract, might occur if you breached the contract (known as "foreseeable losses").

Foreseeable losses could include: loss of rental income,

the cost of repairing or replacing damaged items, or

any amounts we have to pay to third parties if we return the vehicle late.

For further details see Section 9) Extension of rental, or call the Customer Service Department.

Companies or partners:

If you are renting on behalf of a company or partnership, we can terminate the contract immediately if:

- the company or partnership goes into administration or receivership; or

- the company or partnership sets up a meeting with its creditors; or

- we find that the company's assets or

the partnership have been forfeited until he/she pays his/her debts; or

- you or the company or partnership breach the contract in a way that causes us significant loss or damage, or in a way that cannot be rectified

You may also lose the benefit of damage waiver, financial liability reduction products, personal accident insurance and third party liability insurance.

You will not have to pay for losses that are not directly associated with your breach of contract or losses that were not foreseeable.

We will refund your money if you can prove that you or the additional drivers were not responsible for the breach of contract, or the costs were not attracted by the fact that you or the additional drivers breached the contract.

If you do not return the vehicle and/or the additional options you rented within 1 day of the termination of the contract, we will treat this as a breach of contract - non-return of the vehicle.

If Avis violates the terms of the lease:

If we breach the contract, you can terminate the contract immediately.

What you have to do:

If you decide to terminate the contract because we have breached it, let us know immediately. You must return the vehicle and additional equipment as soon as possible.

You must, however, pay the amounts you owe us under the contract, including the rental cost for the rental period, up to the date of return and inspection of the vehicle.

You must do everything you can to reduce (or mitigate) the losses you suffer.

What we have to do:

Nothing in this contract reduces statutory rights. However, if we breach the contract by not doing what we promised we would do, we will have to pay any losses you suffer as a result, provided that these are losses that we all believed, at the time we signed the contract, would occur if we breached the contract (known as "foreseeable losses").

Foreseeable losses could include your reasonable costs for using alternative means of transportation during the initial rental period.

We will not be liable for your foreseeable losses if you have managed to recover them from someone else. We will not pay for losses that are not directly associated with our failure to provide you with a vehicle or losses that could not have been foreseen by us or you (such as loss of profit or loss of opportunity).

If we breach the contract due to an unforeseeable or unavoidable event - such as a terrorist act or a natural disaster - we will not be bound by our obligations under this contract for the duration of the event.

Nothing in this contract shall limit or exclude our liability for (i) fraud; (ii) death or personal injury resulting from our negligence; or

(iii) any other liability, to the extent that the law says it cannot be limited or excluded.

Personal data information

AMA Rent A processes your personal information for various reasons.

In this section, when we say 'you', we mean (i) the person named in the rental agreement, (ii) the drivers and (iii) any persons making payments for the rental.

What we use them for:

We will use (or process) your and additional drivers' personal information to:

- will provide rental services,

- carry out relevant checks on identity, safety, driving licence and financial situation,

- maintain and improve the administration or management of our services, and

- send you information about similar goods and services that we think would be of interest to you, if the law allows us to do so. You may choose not to receive such information at any time by contacting our Customer Relations Department or by clicking the unsubscribe button in the email you received.

To detect and prevent crime, we may use electronic devices in our vehicles to monitor vehicle condition, efficiency and operation, and to track vehicle movements. This information may be used during the rental period and at any time thereafter (if relevant, and if the law allows us to do so). We will not make audio or video recordings.

Please see our privacy policy, available on our website, for more information.

By signing the rental agreement, you give us explicit permission to use your personal information, as long as the law allows us to do so.

To whom do we send this information

We transmit information about your personal data to:

-       Third parties such as legal authorities such as the police or private car park operators, if we believe they have the right to know the information and the law allows us to do so. For example, if you are accused of speeding, or if you have not paid a fine or penalty for traffic irregularities.

-       Third parties, usually located in the country of rental, to enable identity, safety, driver's licence and financial checks to be carried out and to detect and prevent crime in relation to your rental.

-       Third parties, usually located in the country of rental, to investigate accidents or theft, and to seek recovery of costs or damages to the vehicle, additional options and persons.

Please see our privacy policy, available on our website, for more information.

By signing the rental agreement, you give us explicit permission to use and transfer your personal information, as long as the law allows us to do so. You have the right not to grant your permission for third parties to receive your personal data or to use it for advertising purposes.

Your right to access:

You have the legal right to access the information we hold about you, to request that your personal data be corrected, amended, blocked or deleted. You have the right to ask for an explanation of the data processing, as well as for additional rights mentioned in applicable privacy laws, to the extent necessary to ensure the correct processing of your information. You also have the legal right to object to the processing of this information on compelling and legitimate grounds.

To access your information, please contact us and ask for details. You will find our contact details in the Rental Agreement. We may ask you to pay an access fee if the law allows us to do so.

For further details: please contact the Customer Relations Department.